Representative, Mirs

Job Description

About ASCAP

The American Society of Composers, Authors and Publishers (ASCAP) is a membership association of more than 960,000 songwriters, composers and music publishers, and represents some of the world's most talented music creators. Founded and governed by songwriters, composers and publishers, it is the only performing rights organization in the US that operates on a not-for-profit basis. ASCAP licenses a repertory of over 19 million musical works to hundreds of thousands of businesses that use music, including streaming services, cable television, radio and satellite radio and brick and mortar businesses such as retail stores, hotels, clubs, restaurants and bars. ASCAP collects the licensing fees; identifies, matches and processes trillions of performances every year; and returns nearly 90 cents of every dollar back to its members as royalties. The ASCAP blanket license offers an efficient solution for businesses to legally perform ASCAP music while respecting the right of songwriters and composers to be paid fairly. ASCAP puts music creators first, advocating for their rights and the value of music on Capitol Hill, driving innovation that moves the industry forward, building community and providing the resources and support that creators need to succeed in their careers. Learn more and stay in touch at www.ascap.com , on X and Instagram @ASCAP and on Facebook .

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Job Overview:

The Representative, MIRS position provides administration support to ensure efficient operation of the MIRS team. This role manages administrative duties including the processing paperwork received via postal mail, email, and fax. Representatives will liaise with both our Business and Legal Affairs department and other various ASCAP Operational areas (including Distribution & Repertory and Membership) to confirm the status of outstanding member concerns. This position also provides support to the MIRS staff to address member concerns and claims directly, as needed.

Areas of Responsibility & Accountability

Member Inquiry Resolution Document Control:
• Process incoming postal mail, emails, and faxes. Ensure paperwork is filed and logged appropriately.
• Manage requests and returns for any documentation stored offsite.
• Action and log payment transactions accurately and in a timely manner.
• Review documentation in line with best practices to facilitate handover to the appropriate staff member.

Member Inquiry Resolution Support:
• Coordinate the appropriate follow-up related to outstanding paperwork that may be required for inquiry resolution.
• Manage internal and external communication seamlessly via email, phone, and ASCAP's proprietary online account management system.
• Work on project-based tasks including, but not limited to, researching contact information, and tracking or reporting of resolution inquiries.
• Process member performance claims as needed.
Other responsibilities and tasks may be changed or assigned as required, based on business and department needs.

Qualifications & Requirements:
• Bachelor's degree in music Industry studies or business.
• Excellent administrative, written, and verbal communication skills.
• Skilled at prioritizing multiple tasks or projects simultaneously.
• Self-motivated and organized to ensure internal and external responsiveness.
• Effective and creative problem solver.
• Must be able to work independently and with a team to meet position, department and company goals.
• Prior customer service experience is a plus.

Besides providing a unique and dynamic work environment, there are a few other reasons you should consider ASCAP in your career planning. We also offer generous benefit options that are comprehensive and provide the flexibility that most employees want and need. These health care and financial plan options include the following:
• A choice of either network only provider medical and dental plans or more flexible medical and dental plans where you can see providers in or out-of-network
• Vision plan that offers both in and out-of-network provider options
• Immediate eligibility for 401(k) participation with an employer provided match
• An additional employer paid retirement savings program regardless of your participation in the 401(k) Plan
• Generous time-off policy
• Health care and dependent care flexible spending accounts
• Short-term disability Insurance/salary continuation and long-term disability insurance
• Company provided basic life and accidental death and dismemberment insurance
• Supplemental and dependent life insurance options
Occasional travel for in-person meetings may be required.

Please be aware that ASCAP is not a nut-free or other allergen-free workplace.

As a condition of employment, ASCAP requires all employees to be fully vaccinated (including a first booster) against COVID-19. ASCAP will make reasonable accommodations for those who are unable to obtain a COVID-19 vaccination, where required by federal, state and local law, and in accordance with ASCAP's policies.

ASCAP is an equal opportunity employer. All ASCAP employment decisions are made on the basis of individual qualifications and performance and not on the basis of race, national origin, ethnicity, sex, age, marital status, sexual orientation or preference, gender identity, genetic information, disability, handicap, color, creed, religion, veteran status, or any characteristic protected by applicable federal, state or local laws.

The anticipated base salary range for this position is $50,000 to $50,000 and will be determined on an individualized basis depending on several factors that are unique to each candidate including geographic location (due to differences in the cost of labor), skills, education and prior relevant experience.

Jobcode: Reference SBJ-r7y0yp-3-138-102-178-42 in your application.