UX Copywriter, Copy Strategy

Job Description

We're looking for a UX Copywriter who is excited to transform complex information into digestible and accessible customer-facing communications. The ideal candidate is an expert in product microcopy and can firmly ground their work in user experience expertise and best practices, customer data, brand guidelines, and more. They're excited to dig deep into the Amazon Music customer journey and partner with UX Design and Product leads to reach millions through clear, approachable, and educational copy.

Key job responsibilities
- Distill complex products experiences down into digestible customer communications
- Write clear, approachable, and educational microcopy that optimizes for user adoption and engagement
- Collaborate closely with UX Design, Product, and Growth Marketing teams to iterate on copy based on feedback, new customer research, and/or changing business priorities
- Track and document learnings from testing to be integrated into Copy Strategy team resources for scale

A day in the life
At Amazon Music, our Copy Strategy team thinks big, but loves little details. We're fans of audio content (music, podcasts, and now...audiobooks!) and we let fandom drive the work and pursuit of the best customer experience. As a UX Copywriter, you'll work cross-functionally with our UX Design, Product, and Growth Marketing teams to efficiently and effectively guide customers through the Amazon Music landscape. You will craft concise and approachable content that addresses pain points, highlights key product features, and instructs and educates at the right moments, ensuring that tone of voice and brand standards are appropriate throughout.

About the team
The Copy Strategy team, embedded within the Brand and Creative Strategy team, is focused on how Amazon Music comes to life through bar-raising messaging. Our work is grounded in strategic thinking and ensures that our brand personality and tone of voice are expressed consistently and appropriately across a wide range of channels and platforms. We collaborate regularly with our broader Design org as well as cross-channel creatives and business stakeholders, with the primary objective of setting the standard for expression of the Amazon Music brand.

Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of music and culture. We offer experiences that serve all listeners with our different tiers of service: Prime members get access to all the music in shuffle mode, and top ad-free podcasts, included with their membership; customers can upgrade to Amazon Music Unlimited for unlimited, on-demand access to 100 million songs, including millions in HD, Ultra HD, and spatial audio; and anyone can listen for free by downloading the Amazon Music app or via Alexa-enabled devices. Join us for the opportunity to influence how Amazon Music engages fans, artists, and creators on a global scale.

BASIC QUALIFICATIONS
- Highly proficient in English, with exceptional US-based grammar and copywriting skills
- 5+ years of experience as a UX Copywriter or similar role in an agency or in-house setting, and a portfolio that reflects
- Proven ability to write educational microcopy across product experiences, based on deep understanding of the customer journey, friction points, and desired customer outcome
- e.g. User interfaces, error messages, onboarding flows
- Strong bias for action in a fast-paced, metrics-driven environment with an ability to quickly pivot based on feedback, new customer data, and/or changing business priorities
- Proven ability to make informed copy decisions and recommendations, backed up by expertise, best practices, testing/research, guidelines, and relevant frameworks
- Ample experience cross-functionally collaborating with UX Design, Product, and Growth Marketing teams

PREFERRED QUALIFICATIONS
- Experience creating/owning copy guidelines and other mechanisms for scale
- Experience working with legal and localization teams (whose guidance impacts en-US copy)
- Experience writing for a global audience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $106,000/year in our lowest geographic market up to $184,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Jobcode: Reference SBJ-23o5v5-18-97-9-171-42 in your application.