Job Description
Company Information
Job Summary
The Account Executive, Premium Service will oversee and manage relationships with LA Galaxy Premium M embers to insure seamless experiences before , during , and after all home games and auxiliary events for DHSP Premium M embers .
Essential Functions
• Receive incoming Premium Service s general phone line inquiries and provide support to Supervisor for requests from Premium Members . Work with Supervisor to maintain supervision of Platinum and Field s ide Club Seats . Build and sustain positive relationships with P remium M embers through direct and indirect communication . Fulfill general requests from Fieldside and Platinum Club Seat Members .
• Administer follow-up of emails sent to Platinum and Field s ide Club Seat Members . Prepare correspondence for clients ( i.e . letters , packages, gifting ). Maintain client files . Coordinate meetings , as necessary . Ensure that Premium Service Supervisor is kept abreast of all activities relating to Premium Members through established reporting procedures .
• Work with Premium Service Supervisor and AEG Legal to generate any necessary agreements , amendments , addendums and TILA's as it relates to a member's renewal . Schedule payments and setup payment plans . Track failed payments and follow up with members as necessary to reschedule . Generate rental agreements and apply payments for rentals .
• Act as primary Premium Service contact during assigned events. Ensure all Premium hospitality areas are presentable ahead of events. Liaise with the appropriate departments ( Ticket Operations, Levy , Operations, etc .) to solve event night issues / complaints concerning p arking , t icket i ssues , c atering and managing the overall experience for Premium Members .
• Adhere to an annual Touchpoint campaign via phone calls , emails , letters , gifts , events and seat visits throughout the year to grow and maintain strong rapport with Premium M embers . Communicate renewal deadlines , pricing and membership benefits in a timely and effective manner . Achieve an annual renewal of 85% or higher.
• Seek and maintain an active pipeline with Premium M embers interested in group outings , Premium rentals or additional memberships .
• Support and mentor Premium Concierge team by , answering questions , breaking team members , and other tasks and duties as assigned .
Required Qualifications
• High School Diploma or its equivalency (BA/BS Degree Preferred)
• 2-4 years of client management, sport, entertainment and/ or hospitality experience preferred
• Proficient with Microsoft Office Suite (Word, Excel, Power point, Outlook); with the ability to learn required business systems
• Must be results orientated with strong detail and organizational skills
• Must have excellent oral and written skills
• Must be self-motivated with the ability to prioritize and effectively multi-task
• Possess excellent and effective verbal and written communication skills
• Possess strong networking skills with a proven ability to build and foster relationships with clients and drive new business
• Must be able to anticipate the needs of the venue and/or clients and respond with the appropriate sense of urgency
• Availability and willingness to work game nights, weekends, holidays, and select ticket sales and public relations events
• Ability to occasionally lift up to 20lbs.
Payscale: $22.00 + Commission
Bonus: This position is not eligible for a bonus under the current bonus plan requirements.
Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.
Jobcode: Reference SBJ-744yv6-216-73-216-144-42 in your application.