General Manager - The Pinnacle

Job Description

Company Information

A Brief Overview
The General Manager functions as the central operational leader of the venue, coordinating all key functions and
teams to drive effective and reliable day-to-day operations. Duties include providing leadership and direction to
operational departments, managing staff, executing organizational plans, and serving as the primary liaison to
corporate leadership, external partners, governing agencies, media, and the general public.
What you will do
• Operations: oversee all facility operations and staff. Review and update policies and standard operating
procedures to improve efficiency and safety.
• Compliance: ensure operations follow all local, state, and federal regulations, including OSHA/CalOSHA.
• Annual planning: develop the operating calendar, activity schedule, operating hours, attendance and
revenue projections.
• Budget and event costs: prepare and monitor program budgets. Oversee event cost accounting, including
rentals, box office, equipment, staffing, security, and production labor.
• External partners: manage relationships and day-to-day coordination with security, concessionaires, and
other contracted service providers.
• Reporting: maintain all required reports for the city and/or management firm.
• Daily oversight: coordinate plans, programs, and events, and conduct post-event operational and financial
reviews.
• Internal communication: hold operational and financial meetings with accounting and staff.
• Customer service: respond to inquiries and resolve issues within 24 hours.
• Staffing: recruit, hire, train, supervise, and evaluate management and administrative staff. Set staffing
structure, maintain job descriptions, and ensure timely performance reviews.

Education Qualifications
• BA/BS Degree (4-year) In a related field

Experience Qualifications
• 10+ years Of related work experience
• Experience and knowledge in overseeing physical venue
• Experience with management, leadership and conflict resolution

Skills and Abilities
• Must have management experience and exceptional leadership abilities
• Must have proven track record of developing and managing budgets
• Computer savvy and proficient in Microsoft Office (Word, Excel and Outlook)
• Self-motivated with the ability to work in a fast paced environment
• Excellent written, listening and verbal communication skills
• Must be creative, detail-oriented person with an outgoing personality
• Knowledge of music industry preferred
Qualifications (ALL)
• BA/BS Degree (4-year) In a related field
• 10+ years Of related work experience
• Experience and knowledge in overseeing physical venue
• Experience with management, leadership and conflict resolution
• Must have management experience and exceptional leadership abilities
• Must have proven track record of developing and managing budgets
• Computer savvy and proficient in Microsoft Office (Word, Excel and Outlook)
• Self-motivated with the ability to work in a fast paced environment
• Excellent written, listening and verbal communication skills
• Must be creative, detail-oriented person with an outgoing personality
• Knowledge of music industry preferred
Physical Demands
• Standing
Payscale: $123,000 - $133,000
Bonus: (If applicable) This position is eligible for a bonus under the current bonus plan requirements.
Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.
Employer does not offer work visa sponsorship for this position.

Jobcode: Reference SBJ-6kz5bq-216-73-216-191-42 in your application.