Application Support Analyst - Workday

Job Description

Your Platform

Activision Blizzard plays a centralized role in the creation of epic entertainment by supporting our interactive gaming brands and studios with a diverse range of career opportunities across corporate functions such as Marketing, Communications, Legal, Human Resources, Finance and Supply Chain. Located in our global headquarters in Santa Monica, we encompass equal parts agility, creativity and rigor to enhance the employee and player experience. To learn more, check us out at www.activisionblizzard.com or on Twitter at @ATVI_AB.

Your Mission

Great Games Start with Great People! This is an exciting time to join us! We are actively seeking an Application Support Analyst - Workday, who will be responsible for post-production issue resolution and enhancements of Workday integrations and reports per agreed SLAs. This is a hands-on role. Join the Enterprise Applications HRIT Team, and work closely with Workday Integrations team, HRIS and business partners to identify the best solutions for the business..

Activision Blizzard is the umbrella organization over Activision Publishing, Blizzard Entertainment, King Digital, Activision Media Networks and Activision Blizzard Studios and provides corporate shared services such as Legal, HR, Finance, IT, Accounting, Facilities and Sales, for all companies.

Priorities can often change in a fast-paced environment like ours, so this role includes, but is not limited to, the following responsibilities:
• Investigate and resolve production related issues in a timely manner per SLAs
• Be responsible for ticket management, determining root cause and implementing corrections
• Deliver high-quality, scalable and cost-effective solutions that meet business requirements while conforming to architectural designs and technology strategies
• Be a technology subject matter expert. Partner with technology stakeholders as well as clients to both address issues and recommend/implement enhancements
• Identify and mitigate risks to the service delivery and proactively address and resolve issues before they impact service levels. Implement continuous improvement on existing technical solutions
• Participate in the technical recovery of major system outages, interfacing with numerous stakeholders including external vendors or outsourced service delivery teams
• Develop and maintain technical documentation to help ensure that support can be efficiently performed, and the impact of future requests can be assessed
• Monitor and maintain interfaces between Workday and internal/external vendor systems.
• Monitor service performance and recommend areas of focus for continuous improvement initiatives, including application performance management
• Gather requirements for minor enhancements and oversee the resultant product from internal teams as well as vendors
• Participate in periodic problem analysis meetings and post implementation reviews to document learnings and ensure the continuous improvement of the IT services
• Be a champion for operational excellence by ensuring that all technology delivery and support functions are efficient, easy to execute, simple to consume and effectively measured
• Ensure application solutions meet business expectations through capacity, performance and availability management
• Maintain a high level of functional expertise by keeping up-to-date with the latest applicable functional changes/ knowledge
• Maintain awareness of standards, guidelines, industry trends, etc.
• Participate in Workday twice-yearly release review and testing by identifying impact/enhancement opportunities associated with a new release features/functionality
• Follow Activision's Development Standards and Processes.

Minimum Requirements:
• Bachelors degree (or equivalent experience) preferred. Workday Certification is a plus
• 3+ years working in a Workday production support environment supporting Workday integrations preferably between HR, Payroll, Benefits Partners, CRM and CMS using Workday tools
• Good knowledge of HCM, Compensation, Benefits, Recruiting, Talent Management, Time Tracking, Absence Management, Security Administration and Business Process Configuration
• Working knowledge of Workday Studio Development.
• Working knowledge of Workday EIB, RaaS, and Web Services.
• Working knowledge of SOAP, REST, XML and XSLT, Java
• Working knowledge of BIRT strongly preferred
• Good understanding of integration design and testing concepts and integration frameworks (e.g., middleware, transformation logic)
• Data conversion concepts and impacts on business processes (such as Workday iLoads or bulk data loading).
• Advanced working knowledge of MS Excel
• Knowledge of all phases of system development lifecycle
• Excellent written and verbal communication with a focus on documentation, presentation and interpersonal skills
• Strong customer service focus, responsiveness and attention to detail with an ability to effectively navigate a complex organizational structure, achieving results through influence and collaboration.
• Ability to work independently as well as in a team environment, especially with virtual geographically diverse teams
• Establish and manage effective working relationships in a matrix environment with other departments, groups and staff with whom work must be coordinated or interfaced.
• Highly organized with the ability to multi-task and prioritize effectively while demonstrating a sense of urgency
• Ability to produce accurate work under pressure with frequent deadlines
• Creative and resourceful approach to the business and an ability to think and deliver creative value-added solutions to business through self-initiative and ownership
• ServiceNow knowledge is a plus

Jobcode: Reference SBJ-rzyx77-18-118-9-146-42 in your application.