Full Time Job

Digital Sales Coordinator

Sinclair Broadcast Group

Cockeysville, MD 07-08-2020
  • Paid
  • Full Time
  • Mid (2-5 years) Experience
Job Description

Compulse Integrated Marketing, the creative agency arm of Sinclair Broadcast Group, is looking for a Digital Sales Coordinator to work directly with our external clients, as well as manage client projects for our digital production teams. This position will be the core of our production groups - facilitating internal and external communications, working closely with our production staff and sales teams to promote excellent service and product delivery. This position will report to the Digital Client Services Sales Manager.

Customer Support Job Duties:
• Direct engagement with external clients to handle service issues, complaints and normal customer support
• Identify customer needs
• Establish and promote effective relationships with clients, upholding the agency's commitment to the customer experience
• Responsible for accurately handling, and solving customer inquiries
• Resolve issues by taking the appropriate action, and knowing when to escalate issues to a management level
• Formulate responses in professional and correct grammatical writing
• Must be able to organize and schedule calls, and client communication

Project Coordination Duties:
• Organize and manage client web projects from beginning to end among an assigned group of production team members
• Manage the production, scheduling and deployment of email marketing campaigns
• Must be able to set goals, schedule meetings, and oversee deliverables for multiple digital services
• Work with management to determine the assignment of projects while ensuring staff workloads are balanced
• Use multiple internet and software platforms to perform duties, and therefore must be technically savvy
• Must be able to understand digital reporting and analytic metrics
• Attend and participate in weekly production staff meetings
• Must be willing and able to adapt quickly to changing business needs as instructed by management

Qualifications
• Minimum two (2) years experience with digital technologies, including social media, online advertising, digital marketing, web, email marketing
• Familiarity with digital agency services including, SEO/SEM, social media, content marketing, email marketing, web design
• Requires a highly professional communication skill set, including excellent grammar, copy-writing, spelling accuracy, and excellent phone & conversation skills
• Must thrive in a fast-paced, dynamic, team environment
• Must be able to maintain composure in stressful situations, and be proficient in finding solutions and diffusing angry or upset customers
• Must have strong listening skills, and be empathetic and able to effectively relate to clients
• Understanding of digital analytics and reporting tools is a plus
• Highly proficient in Microsoft office products

Sinclair Broadcast Group is proud to be an equal opportunity employer and a drug free workplace!
*LI-SP1

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