Training Program Manager, Global Vendor Operations

Job Description

As a Training Program Manager, you will develop learner-centric training strategies, analyze trends and anticipate agent needs, You will partner with teams to design programs, oversee development and manage vendor deliveries. You will deliver training when needed, track progress and measure effectiveness to ensure exceptional service.At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we share and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun - and we do it all together.
Resonsibilities:
• Drive strategic training initiatives by consulting stakeholders to align programs with business goals and product workflows.
• Evaluate quality metrics and launch roadmaps to predict and address learning needs.
• Develop and implement a results-driven curricular framework for all YouTube training programs.
• Manage end-to-end training development including timeline oversight, instructional design guidance and global delivery co-ordination to help centers.
• Deliver training sessions on new products, policies and procedures as needed.
Qualifications:
Minimum qualifications:
• Bachelor's degree in HR, Business or a related field, or equivalent practical experience.
• 5 years of experience in a customer or client-facing role supporting vendor operations.
• 5 years of experience managing third-party logistics relationships.
Preferred qualifications:
• Master's degree or equivalent practical experience.
• 5 years of experience analyzing data and generating business insights to support business decisions.
• Experience deploying and delivering training programs to third-party partners.
• Experience managing cross-functional projects and delivering results in organizations.
• Ability to build partnerships with business partners and team members and influence others.

Jobcode: Reference SBJ-pkkyp4-216-73-217-10-42 in your application.