Partner Operations Manager

Job Description

Partner Operations Manager (English, Spanish)

Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.

The Creator Support Operations team is dedicated to delivering an exceptional experience for YouTube's valued partners and creators. Comprising Partner Operations and High Touch Support, the team consistently prioritizes partner and creator needs. Whether resolving complex issues, providing comprehensive platform education, or facilitating channel growth, we advocate a Creator-centric approach. Within a fast-paced, dynamic environment, our proactive team ensures seamless, global support for partners, creators, and artists across the YouTube platform.

Google creates products and services that make the world a better place, and gTech's role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers' complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Resonsibilities:
• Provide operational support for partners on the YouTube platform, primarily through email communication.
• Troubleshoot technical issues to enable Partners to maximize their performance on the platform
• Serve as a consultant to internal, cross-functional stakeholders on the YouTube product. Working with assigned Partner Managers and Partner Engineers on account deep-dives and share insights for partner growth.
• Identify key metrics to evaluate data both quantitatively and qualitatively.
• Contribute to scaling Partner Operations for YouTube through innovation, efficiency gains, and root cause analysis. Streamlining the operational workflow by identifying and eliminating bottlenecks.

Qualifications:

Minimum qualifications:
• Bachelor's degree or equivalent practical experience.
• 2 years of experience in a technical project management or a customer-facing role.
• Experience with industry advertising solutions (i.e., remarketing, measurement and reporting) or working with the ad tech ecosystem.
• Ability to communicate in English and Spanish fluently to engage with local stakeholders.

Preferred qualifications:
• Demonstrated record of being proactive, making constructive suggestions, and coming up with innovative ways to scale initiatives.
• Ability to troubleshoot technical issues and effectively communicate complex topics.
• Ability to navigate ambiguity and manage competing priorities in a fast-paced environment.
• Ability to manage multiple, time-sensitive projects while working independently to drive projects to completion with minimal guidance and high attention to detail.

Jobcode: Reference SBJ-gxm644-98-82-140-17-42 in your application.