Director Support Systems, Business Technology

Job Description

As the Director of Support Systems, you will lead the team that provides systems to address the support needs of all YouTube users: viewers, creators, and paid subscribers alike. You'll understand the business, identify the technical opportunities, define the systems strategy, and deliver business systems to help our support teams succeed at the scale of YouTube. Your work will enable our support operations teams to provide the right answer to the right user at the right time, all while providing strategic, outcomes-focused insights that will enable YouTube to understand user needs and evolve accordingly.

You will lead technical design and implementation teams to create and execute on product roadmaps, delivering technology that drives user value and builds user trust. You will move between big picture and small details, being able to elicit stakeholder needs, set a strategy, and leverage resources to deliver the end product. You'll be a trusted leader who inspires teams to innovate regularly and deliver reliably.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun - and we do it all together.

Jobcode: Reference SBJ-g4yz61-18-217-208-72-42 in your application.