Community Specialist

Job Description

The Job

Warner Bros. Interactive Entertainment seeks a Community Specialist to help us build an engaged and loyal community for our games. The Community Specialist will act as the voice of WB to the players, while representing the voice of the players to the Game Team. Specifically, this position is responsible for assisting in the development and execution of community engagement programs, creating engaging editorial content for our community channel, and monitoring the forums. The ideal candidate is a self-starter with a proven record of success building a community. Reporting to the Director, Social & Community, this role is crucial to driving Warner Bros.'s aggressive goals in games.

The Daily
• Create content – including editorial posts, polls, contests – to engage the community, build loyal fans, and spread positive sentiments.
• Develop the community management strategy in collaboration with the Game Team (Product Manager, Producer, Designer, Monetization Manager, Customer Relationship Manager) for assigned game.
• Develop innovative community management practices as we grow our game practice.
• Monitor, report, and drive key community engagement performance metrics (e.g., reach, engagement, positive sentiments).
• Implement community management actions and monitor forums.
• Act as liaison to Customer Support and address the community's needs.
• Identify community leaders and empower them to more actively contribute to the greater community.
• Analyze and identify issues and trends and share player feedback with the Game Team.

The Essentials
• 3+ years experience in community management
• Record of success in building a community
• Passion for games
• Entrepreneurial self-starter
• Excellent written and verbal communication skills in English
• Creative thinker with fresh ideas to activate our community
• Team player with positive attitude
• Detail oriented and results driven

Jobcode: Reference SBJ-g4kpov-18-216-32-116-42 in your application.