Senior Manager, Ticket Sales

Job Description

The Sr. Manager, Ticket Sales is responsible for the strategy and execution of Group Ticket Sales, Nightly Suite Sales, NATS PLUS Membership Sales and Premium Plan Sales for the Nationals. In addition, the Sr. Manager, will directly oversee the Account Executive team while maintaining close working relationships with the Director, Ticket Sales and Vice President, Ticket Sales, Service & Operations, to ensure maximization of ticket sales and group sales revenue.

This position will report to the Director, Ticket Sales as a strategic partner with the Vice President, Ticket Sales, Service & Operations to effectively position and promote the Nationals in the marketplace.

The Nationals are a military-friendly organization actively recruiting veterans and spouses.

Essential Duties and Responsibilities:
• Attain individual and department sales goals as set by the Director, Ticket Sales and Vice President, Ticket Sales, Service & Operations
• Support sales leaders with hiring, onboarding, training, supervising and daily management of staff
• Weekly 1-1 development meetings with individuals of the Account Executive team
• Strategize and run bi-weekly sales trainings for the Account Executive team and additional sales/service staff
• Key Member in the Nationals relationship with FEVO
• Oversee Special Ticket Event strategy and execution for 50+ nights
• Support sales staff on calls, appointments, and ballpark tours, as needed.
• Promote a culture of innovation, where new programs and offerings are created, existing programs are enhanced and new ideas are constantly explored.
• Maintain computerized records of all group, season ticket and premium seating clients and prospects in company database (Salesforce)
• Submit prompt accurate reports and maintaining up-to-date, accurate account records
• Generate new/increased sales revenue opportunities through: daily leadership, implementation of best sales practices, development of sales strategies, increased sales training, inventory maximization and results tracking.
• Maintain a focus on outbound sales/marketing efforts, including Salesforce and e-marketing campaigns, prospect and lead generation, data capture and database management.
• Develop strategies, procedures, and goals to increase organizational sales results
• Maintain well-organized inventories of sales tools, game day assets/Fan Experience Packages and hospitality areas, to ensure optimal sell-thru rate and maximize revenues.
• Deliver prompt and accurate reports to the Director, Ticket Sales (campaign long, monthly, weekly, daily)
• Sales projections
• Pacing toward goal
• Other duties as assigned.

Requirements:

Minimum Education and Experience Requirements
• Bachelor's degree or equivalent military experience
• Minimum of five (5) years industry related experience
• Minimum of four (4) years sports sales experience
• Experience in sales and sales management training

Knowledge, Skills, and Abilities necessary to perform essential functions
• Proven ability to meet deadlines and quotas.
• Strong organizational skills, time management skills and attention to detail.
• Proficient computer skills, including experience with MS Office products such as Word, Excel, Outlook, etc. and ability to learn and master new software programs including Tickets.com and Salesforce CRM.
• Must be able to work flexible hours including evenings, weekends and holidays as needed.
• Ability to build and maintain strong intra-departmental working relationships.
• Strong ability to work well with co-workers and supervisors in a team environment.
• Excellent verbal and written communications skills.
• Must be able to take initiative, be highly organized and detailed oriented.
• The ability to work independently and to manage priorities is also a must.
• Uphold Core Values: Excellence, Performance, and Accountability. These core values set the tone in everything we do, help us succeed on and off the field, make a difference in the community and provide the best guest experience in sports. It is important that the person in the position commits themselves to these core values so that we can constantly move forward in the same direction – Together.

Physical/Environmental Requirements
• Office: Working conditions are normal for an office environment. Work may require occasional weekend and/or evening work.
• Gameday: Job requires employee to function in a high activity and heavily crowded outdoor professional sports venue. May work at heights. Employee will be exposed to inclement weather of varying degrees. While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk long distances, and climb up/down stairs. The employee is required to stoop, kneel, crouch, or sit and must lift and/or move up to 45 pounds.

Jobcode: Reference SBJ-rv60oj-18-217-110-0-42 in your application.