Manager, Label Services Accounts Receivable

Job Description

WMG's top priority is the safety and wellbeing of its team members, artists and songwriters across the globe. In response to COVID-19, WMG is fully committed to helping its people balance their home and life commitments with flexible working options, virtual wellness sessions, and more. WMG strives to maintain a COVID-free workplace. To that end, being fully vaccinated against COVID-19 is a condition of employment for all US new employees, prior to the commencement of employment. If you are hired, you will be required to provide proof of your vaccination as part of your new employee onboarding process, subject to our legal obligation to make reasonable accommodations in certain limited circumstances.

Job Description:

At Warner Music Group, we're a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we know that each talent makes our collective bolder and brighter. We are guided by four core principles that underpin everything we do across all our diverse businesses:
• Music is Everything: Music is our passion, and we can never get enough. Tastes, trends, and tech will change, but great artists and songwriters will always be our driving force.
• Global Growth, Local Expertise: Music is a global language. Through communication and collaboration, our success can come from anywhere and translate everywhere.
• Innovation and Insight: Pushing the boundaries requires the best information and the boldest imagination. We use both to create the future.
• Empowered by People: Like the artists we serve and the music they make, our differences make us stronger. This is a place where every talent can belong and build a career.

We remain committed to Diversity, Equity, and Inclusion. We know it fosters a culture where you can truly belong, contribute, and grow. We encourage applications from people of any age, gender identity, sexual orientation, race, religion, ethnicity, disability, veteran status, and any other characteristic or identity.

Consider a career at WMG and get the best of both worlds – an innovative global music company that retains the creative spirit of a nimble independent.

Job Title: Manager, Label Services A/R

A little bit about our team:
Warner Music's Center of Excellence for Shared Services is the home to the financial, legal and administrative functions that provide critical support and best-in-class services to our US Recorded Music and Publishing businesses. The Nashville center will embody the innovative and creative spirit that stems from the company's deep history in nurturing entrepreneurial thinking and artist-focused innovation, enabling our employees to develop a wide range of skills through cross-function collaboration and development opportunities.

The Finance Department will be responsible for managing all the center's accounting and cash management functions. As a critical component of the Finance department, the Order to Cash team, will be responsible for measuring and monitoring financial risk related to the extension of credit terms as well as the timely recovery and optimizing efficiency related to incoming cash (receivables). We have transitioned to a hybrid work schedule at this time, allowing our employees to work a combination of in-office and virtual days. These work arrangements will be periodically reviewed based on business needs.

Your role:

Manage daily A/R, credit and collection activities for merch and label A/R in the US, directly and indirectly through regular interface with Infosys, a BPO service provider. Provide guidance and support as necessary to achieve departmental and corporate objectives as per assigned portfolio. Work with Infosys team to perform account reconciliations, account research, etc. Meet regularly with Infosys to maintain maximum results in collection activity, credit card processing and SSAR. Monitor and track Infosys deliverables (key measurements and SLA) per agreement. Work with Sr. Director, OTC to identify, develop and execute continuous process improvements to streamline AR and Credit operations in a rapidly changing business environment.

Here you'll get to:
• Work with Infosys to manage the recording, coding, depositing, researching and application of checks, transactions, credit cards for Merch, Label A/R, Publishing and Corporate divisions across the Receivables system;
• Monitor the creation of invoices, credit memos, collections, research queries, analytics and journal entries;
• Ensure that unallocated/unidentified cash receipts are addressed and posted timely.
• Reconcile bank statements and review and address overall activity, such as chargebacks, fees;
• Facilitate monthly A/R close process, including preparation of general ledger, adjustments, journal entries, and reconciliation of specific gl accounts;
• Conduct A/R search queries, liaise with business partners including label and publishing divisions, corporate divisions (tax, legal, etc) on various projects;
• Handle the collection of assigned customer account portfolio
• Oversee Random Revenue process including Managed Tour, Tour Supply, and Merch.
• Liaise between outsource provider and Labels and Artist management companies – includes specifically reviewing and approving all touch-points and or correspondence/communications;
• Understand and follow Artist tour schedules and liaise with Road Managers and oversee and reconcile cash and credit card receipts;
• Meet regularly with outsource provider to evaluate current and delinquent customer accounts, reconciliations/settlements, ensure proper escalation expectations are met and refer uncollectable debts for write-off;
• Develop and maintain positive working relationships with customers, labels, sales and marketing personnel, outsource provider suppliers through mutual communication and marketplace activities;
• Provide regular task/project progress updates, maintaining interaction with Senior Management;
• Monitor customer activities so that Senior Management is advised of current and potential collection issues;
• Monitor outsource provider's contract-level deliverable commitments are met and escalate concerns to Director, Order to Cash as needed;
• Approve all adjustments and corrections submitted by staff and outsource provider based on approval levels; and
• Other related duties as assigned.

About you:
• Requires complete understanding and experience handling all essential job functions of all levels within invoices, claims, reconciliation research, analysis and collections;
• Must have detail knowledge of general accounting, shipping, invoicing, EDI processing, customer returns, freight issues, pricing, post audit, shortages, discount, advertising, various remittance types and all other type of deductions;
• Ability to analyze chargeback, resolve problems, be proactive and make collection decisions quickly;
• Excellent internal and external oral and written communication skills;
• Must be analytical, detailed oriented, a self-starter, highly organized, highly accurate, mathematically oriented, flexible and a team player;
• Proficient in Microsoft Office Suite;
• Must be able to manipulate data in a heavy volume spreadsheet environment;
• Ability to see the ''big picture'' and prioritize multiple projects simultaneously;
• Ability to work in fast-paced environment and able to meet deadlines with an attention

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Jobcode: Reference SBJ-gwmpek-18-191-171-235-42 in your application.