Store Operations Coordinator

Job Description

Store Operations Coordinator (Harry Potter Flagship)

Every great story has a new beginning. We're excited to announce that Discovery and WarnerMedia have combined to become Warner Bros. Discovery. WBD is a premier global media and entertainment company offering audiences the world's most differentiated and complete portfolio of content, brands and franchises across television, film, sports, news, streaming and gaming. We're home to the world's best storytellers, creating world-class products for consumers. From brilliant creatives to technology trailblazers and beyond, join us as we step into the next chapter.
Our studios are considered one of the foremost motion picture and television production and post-production facilities in the world. They inform, engage, and transport audiences to new worlds. The key to that lies with our Studio Operations group, which includes areas like soundstage/backlot set rentals, events, design, culinary, construction, landscaping and much more. Whether it's hosting an unforgettable studio tour, creating an optimal workspace, or equipping talent to tell the best stories, these teams lay the foundation for the memorable experiences we provide.

Company Overview

WarnerMedia is a powerful portfolio of iconic entertainment, news, and sports brands. We bring people, technology, and the world's best storytellers together to drive culture and meaningful connection. We believe the enduring power of stories can open our eyes to the world, to each other, and to new and different perspectives. 

The Job

Warner Bros. is continuing to expand and evolve the Wizarding World of Harry Potter and Fantastic Beasts with our Flagship Wizarding World store, in New York City. This store brings to life the magic of Harry Potter and Fantastic Beasts for all Fans and Super Fans of the franchise. Flagship Retail delivers incredible product, service and environments in spaces that truly celebrate the Wizarding World.       

We are seeking a Store Operations Coordinator for the Flagship Retail NY location. T his position will support the leadership hierarchy of the New York Flagship Wizarding World store by maximizing customer and fan engagement in an awe inspiring, best in class retail environment. One of the main responsibilities for this role will be to support the store leadership team by handling store operations and administration.

The Daily

Store Operations
• Supports the store leadership team on daily opening and closing procedures
• Orders change to support business operations factoring in key calendar events Ensure operation of equipment by completing preventative maintenance requests, logging all maintenance issues accordingly and following up on completion.
• Maintain and update store contact lists, communicating key changes to the wider team.
• Books outside food and beverage requirements at the request of senior leadership.
• Works closely with event coordinators for logistics surrounding VIP events
• Consolidates notes surrounding executive visits and creates actionable timelines
• Works closely with facilities on all outstanding tickets
• Compiles weekly Flagship recap for review
• Walks with senior leadership team through weekly store walks and creates actionable timelines
• Works closely with team leaders with all store scheduling

Financial Management
• Is responsible for achieving assigned weekly administrative goals
• Monitor stationary budgets and ensure spends remain within established guidelines
• Respond to charge back claims in a timely manner with documentation to reduce cash loss.
• Escalate repeat offenders for cash variances to Sales Leadership team and follow up on completion of documentation and retraining.
• Assist in preparation of regularly scheduled reports
• Accurately store documents in established filing systems, ensuring strong paper trails for orders and inventory
• Handle sensitive information in a confidential manner.
• Coordinates and creates any type of leadership meeting agenda

Customer Service
• Partners with store leadership to handle and resolve all guest-related issues, ensures service standards, levels, and maximizes the customer experience.
• Is able to multitask operational duties with providing a premium guest service experience when on the sales floor.
• Ensure key team facing information and posters are up to date and in compliance with local laws and regulations.

The Essentials
• Minimum 2 years' experience in a customer facing administrative role.
• Ability to problem solve and respond to department priorities and direction.
• Established time management, prioritization, and organizational skills
• Ability to communicate clearly and effectively with a positive attitude
• Experience of establishing and enhancing administrative systems and procedures
• Must have open availability for a flexible work schedule that meets the needs
*Note: This position is required to work in person at one of our locations in the United States. WarnerMedia requires anyone working in our workplaces in the US to be vaccinated against COVID-19. Exemptions to this vaccine requirement are available to those entitled to reasonable accommodations for religious or medical reasons.

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.

If you're a qualified candidate with a disability and you need a reasonable accommodation in order to apply for this position, please contact us at recruitadmin@warnermedia.com.

Jobcode: Reference SBJ-gwb80y-18-219-22-169-42 in your application.