Media Specialist

Job Description

The Content Media Specialist is an integral link to internal and external partners in the content media management process. This person will work within the CSO team to help oversee digital content arriving via our ingest portals from distributors and all digital processes (QC pass/fail, downstream transcodes) that support the movement of WarnerMedia's (WM) content through the Global Media Supply Chain (GMSC). This person will work heavily with all internal partners by tracking the status of all content for all WM platforms which include HBO MAX domestic, LatAm, Europe and Asia, TNT, TBS, truTV, Cartoon Network, Boomerang, TCM and HBO.

This person will be responsible for ordering, onboarding and tracking of all content coming into the Global Media Supply Chain. They will work closely with brand partners, distributers, and production companies to acquire the content. They will create orders for QC and track all content through the supply chain while keeping a constant eye on the on-air timing. Will also monitor internal systems to ensure files are properly uploaded and act as a liaison between the QC, distributors, production houses and vendors when there are issues with the onboading process. Will provide backup support to the other members of the Content Services team when necessary and assist Supervisors/Manager with special projects or research.

The Daily
Ordering and Tracking inventory:

Placing orders in GMSC Order app and Monitoring of content coming in through CTR and ACD
• For all delivery portal content someone needs to create an order within the system for the QC staff to attach the file from the server (FHQ) to a specific title metadata.
• The order information includes file codec, frame rate, scan type, audio layout and languages or other non-primary tracks such as FX, Dialogue, Music etc. The info above will be attached to a specific internal ID that has metadata info such as program name, episode number, version, and primary language of that version.
• There is an important attention to detail that must be given during this process in order to make sure the correct file that was delivered is matched to the correct TITLE ID metadata. If that is done incorrectly the wrong content will air on multiple platforms which will cause major issues and cost revenue.
• Monitor the MMC ingest to see that content is delivering properly while troubleshooting possible validation errors including issues with the file delivery, manifest creation, and ID's. Work closely with providers and CSO supervisors to remedy issues and complete ingest in time for QC and QM creation.
• Maintain thorough and timely communication with our internal brand and platform clients to answer any questions or update them on any information regarding the status of all media going through our GMSC.
• Works closely with Quality Control Managers and Supervisors, Content Customization Managers and Supervisors, to ensure completion of all assets during QC or Editing. This function is critical, as it is the beginning of maintaining data integrity throughout the system to ensure that the correct content get to air and to multiple platforms.
• Follow-up on close-to-air/launch and overdue deliveries.
• Triage with technical support, QC managers/supervisors and Customization managers/supervisors on any delivery issues.

60%

Managing QC Rejections:
• Forward Rejection Reports regarding content that has failed our QC process to distributors, requesting that they research the rejection reason(s) and provide information as to a final resolution.
• Communicate with distributors regarding rejection status and coordinate the replacement of content.
• Communicate with Brand Partners, Programming, S&P, QC, Technical Quality Control, Customization Managers and Supervisors, making sure all parties are aware of rejection status and resolution.
• For critical air and platform launch deadlines this person will work with our internal brand partners, QC Specialists and Content Customization Personnel to keep them up to date or to arrive at potential alternatives for rejected inventory.

If content is rejected and a re-order is necessary will create replacement order in system.
• Work closely with external vendors to ensure timely replacement for rejected material.
• Communicate delivery status of replacement to the above parties.

Note: Ordering trends reflect that rejection volumes can increase workload percentage up to 60% of daily workload when dealing with new series.

30%

Special Project and Initiatives
• Work closely with Supervisors, Manager and Director on special projects as they arise. This may include helping to implement new processes or software into the team environment in order to better serve our brands and other partners within our Content Services team.

10%

The Essentials
• Proficient in Microsoft Office (Word, Excel, Outlook)
• 4 Years previous experience with broadcast applications a must
• Data Administration and database management experience and any experience requiring organization
• Strict attention to detail with excellent follow up experience
• Knowledge of Film/Television/Cable Industries
• Previous experience in Customer Service position

Required Education
• College degree or equivalent work experience required (at least 4 years in the workforce)

Desirable/Preferred:
• Has previous experience in technical production / postproduction environment

Jobcode: Reference SBJ-g4w44z-3-133-156-156-42 in your application.