HR Services Specialist

Job Description

Reporting to the APAC HRS Team Lead, the Employee Connection (EC) Specialist is part of the Tier 1 HR Services' Employee Connection team (EC) in APAC, which designs and runs the infrastructure to deliver an outstanding employee experience in Warner Media.

This role is based in Beijing and will be a key player, regularly interacting with employees to support and address their HR needs. Supports and executes standardized processes which are repeatable in nature including employee on and off boarding, benefits, mobility, operations, and compliance in China. The hire will be expected to be highly independent and proactive in identifying and implementing positive change and improvements to scale a great employee experience aligned to our culture.

Responsibilities
• Responds to employee inquiries timely
• Performs HR transactions in Workday
• Assists with reorganizations including position management.
• Prepares payroll information
• Onboards/Offboards employees
• Executes repeatable processes
• Oversees benefits, responds to benefits issues
• Tracks probation periods
• Assists with reporting and audit
• Provides employment verification
• Proactively identify potential issues and escalates unresolved matters to Tear 2

Requirements:
• At least 5 years of experience in the general field of Human Resources services and administration in a dynamic, fast moving environment.
• Fully professional level of English AND at least one more language from the region. Additional languages are a plus
• Proven knowledge of international employment, payroll, global mobility practices, social security, and labor laws in China.
• Demonstrated effectiveness working with contact center technology including but not limited to contact center tracking system and Human Resources Information Systems (HRIS) – Workday knowledge preferred
• Advance skills in Microsoft Office, (and O365, SharePoint and Power Automate is a plus but not required).
• Ability to manage, influence, partner, negotiate, effectively communicate through verbal and written methods.
• Adaptive and flexible to new ideas and change.
• Ability to effectively manage sensitive and confidential issues and difficult customers

Passionate about customer experience

Jobcode: Reference SBJ-d98k64-52-15-63-145-42 in your application.