Community Manager

Job Description

WarnerMedia showcases some of the most iconic and cherished entertainment, news and sports brands in the world, but we are much more than that. WarnerMedia is truly where art meets science. Our combination of cutting-edge technology and an unrivaled commitment to groundbreaking storytelling builds a sense of community and meaningful connection that is shaping the future of media. We create rewarding opportunities across our entire family of brands, while championing a spirit of inclusion, innovation, self-development and support. Join WarnerMedia as we think big, live true and make the stories that move the world.

WB Games is a leader in the games industry across all game platforms and mobile devices. Our diverse and inclusive workforce creates and brings to life the most beloved characters, franchises, heroes, and wizards in the world. We are fans of what we make and proud of what we do. We have studios and offices across the globe.

The Job

Warner Bros. Games is looking for a Community Manager to join our Content Marketing team. Ideal candidates are passionate about modern communication styles and mediums, connecting the community through online engagement programs, and the ability to identify emerging community platforms. They should have excellent communication skills, a strong understanding of popular community platforms and moderation techniques, and the ability to quickly adapt to shifting priorities working with multiple teams and studios. An avid gamer a plus.

The Daily
• Monitor and moderate Discord channels for console titles and external community sites for our games such as Steam, reddit, etc.
• Work with cross functional teams to ensure game updates (patches), brand, editorial, news, eSports news, and announcements are posted on time plus monitoring and reporting on feedback to stakeholders
• Act as the community voice for Warner Bros. Games when posting patch notes or updates for our titles
• Identify new potential community moderators and community ambassadors in verified channels
• Create and manage a multi-tiered Ambassador program and Discord incentive programs to raise engagement and foster our verified Discord community
• Assist in training studios on moderation process, volunteer moderator, and Ambassador programs, engagement incentive programs, and escalation process for future titles
• Define best practices for studio streams – both owned and at events creating a ''how-to'' guide for setup
• Identify and report on community sentiment using in-house tracking tools – working closely with platform representatives to ensure community channels are in top notch condition
• Create and execute community centric programs that tie into greater social and brand marketing beats
• Support multiple premium console and free-to-play titles.

The Essentials
• A minimum of 4 years' experience in gaming community management or forum management (AAA title management preferred)
• Knowledge of brand communications, social, and gaming community ecosystems
• Analytical skills tracking community metrics including sentiment
• Interpersonal, oral, and written communication skills across multiple departments
• Self-motivation and initiative; impeccable time management, organization, and prioritization
• Experience with cross functional team coordination

The Nice to Haves
• An avid gamer
• Passion for and familiarity with brand communications and marketing is a plus

Jobcode: Reference SBJ-gpp27e-3-148-252-90-42 in your application.