Wbstl: Admissions Host - Warner Bros Studio Tour London - The Making Of Harry Potter

Job Description

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Are you a Harry Potter fan? If so, you'll love working at the Warner Bros. Studio Tour London (WBSTL) – The Making of Harry Potter.
As an Admissions Host, part of the Visitor Experience team, you'll be an ambassador for the Tour, presenting a friendly, helpful and knowledgeable experience, greeting excited muggles before they embark on their magical journey. It's basically your job to make sure they have fun!
What's in it for you...
• £12.60 per hour
• 28 days holiday (pro-rata)
• GymPass or free access to our on-site gym
• Exclusive access to our Screeners App, with our exciting Warner Bros., HBO and Discovery content
• Staff discounts on Studio Tour tickets, retail, food and beverage
• Access to Friends and Family events
• Free on-site staff car parking
• Complimentary staff shuttle bus between Watford Junction and our Studio Tour
• On-site staff Studio Café
• Option to join our pension and private healthcare schemes
Your Role Accountabilities...
• Proactively engage with and assist our visitors to help them maximise their enjoyment of the Studio Tour experience.
• Resolve any issues that may arise during your duties – escalating where appropriate and effectively collect visitor feedback.
• Day to day responsibilities will include managing cloakrooms, information desks, car parking and phone systems.
• Follow appropriate procedures and associated administration and paperwork.
• Gain a working understanding of the Bookings process and display confidence and accuracy on Galaxy ticketing system, cash-handling and cashing up tills at the end of the day.
• You will be required to stand for up to 4 hours at a time, perform light lifting and work outdoors in all weather. Occasionally you will be required to attend communication sessions and training sessions outside of your core working hours.

Qualifications & Experience...
• Able to contribute positively and enjoy working effectively as part of a team.
• Experience of working in a visitor-focused, customer service or retail environment, demonstrating influencing and listening skills.
• Enjoy working confidently with the general public.
• Adapt to new situations within a visitor focused environment.
• Professional telephone manner.
• Ability to absorb written communications and transfer information on to visitors.
• Understanding of the Harry Potter film series and wider Wizarding World.
• Previous experience of working with till systems desirable.
• Knowledge of a foreign language is desirable.
Working Pattern...
• Contracts range from 24 to 40 hours per week, and you will be required to work weekends (Saturday and Sunday).
• Your normal hours of work are between 7am and 10pm. Occasionally working hours could run until 1am for which you will be notified in advance.
Hybrid Working - This role is advertised as a Hybrid work model, that combines remote and in-office work, following our current company policy and to be agreed with your Line Manager. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement where this is essential to business needs and upon reasonable notice to you.

Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.
If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

Jobcode: Reference SBJ-k22p9p-18-97-14-91-42 in your application.