Tier 2 Coordinator Mam Post-Production Playout

Job Description

Part of the M2P Team engineering (Mam, Postproduction and Playout) you will be part of the tier 2 team to coordinate support and the team on MAM, Post-Production and Playout. They work on a virtualized hybrid, on-premised and cloud platform.
Coordination:
• Coordinate the tasks of the tier 2 team (9 people split between Paris and London), assignment and follow up with the tier 1 team.
• Work with tier 3 engineering team based in Paris or London
• Report to the team managers
• Help in the change management
• Build test plan and coordinate tests phases of the T2 team.
• Plan maintenance, upgrade, load tests windows.
Support:
• Manage the ticket escalated by support level 0/1
• Follow up of the incident and problems with the different teams and vendors
• Follow up update on platform day to day with the support Tier 1
• Non regression test
• Upgrade phases and reboot action coordination
• In charge of the global health of the system
• Tier 2 support expert

Qualifications and Experience
• Degree in Technology, or similar
• English writing and speaking
• French (optional)
• Communication skills
• Capacity to work on a constant change environment
• Capacity to work on a stress environment with production team during live event
• Strong team member with self-motivation and consistent customer service
• Excellent troubleshooting, analytical and problem-solving skills
• Minimum of 10 years of experience in Broadcast Technology in a support or engineering role
• Collaborative leadership
• Experience in Sport, News, Production and Documentary environment
• Experience with a MAM, Post-Production tools, Playout
• Extensive Broadcast technical background (IP video 2110, AES 67, NMOS, video and audio formats and codec…)
• Good understanding of IT technologies and the associated challenge (network, virtualization, storage, cloud services, security…)
• Following technology intelligence to permanently keep the system efficient for business growth
General
• Work on office hour
• London, UK or Paris, France
• Work remotely possible 2 days a week.
• Minimal travel anticipated
• Permanent contract

Additional Information
On June 9, 2025, Warner Bros. Discovery announced plans to separate into two publicly traded companies, Warner Bros. and Discovery Global, with an expected completion in mid-2026. For more details, including leadership appointments and information on individual brands, please visit our newsroom here.
Although you will be hired by Warner Bros. Discovery, upon the planned separation in 2026, your employment likely will transition to Discovery Global. During this period of transformation, you'll have an exciting opportunity to lay the foundation at one of the world's premier entertainment brands.
Hybrid Working - This role is advertised as a Hybrid work model, that combines remote and in-office work, following our current company policy and to be agreed with your Line Manager. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement where this is essential to business needs and upon reasonable notice to you.

Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.
If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

Jobcode: Reference SBJ-xk387o-216-73-216-143-42 in your application.