Technical Program Manager

Job Description

Warner Bros. Discovery's DTC technology and product organization sits at the intersection of tech, entertainment, and everyday utility. We are continuously leveraging new technology to build immersive and interactive viewing experiences. Our platform covers everything from search, catalog, and video transcoding, to personalization, global subscriptions, and more. We are committed to delivering quality user experiences, ranging from video streaming to applications across connected TV, mobile, web and consoles. As a pure tech organization, we are essential to Warner Bros. Discovery's continued growth, building world-class products from the ground-up for our iconic brands like HBO Max, Discovery Channel, CNN, Food Network, HGTV, Eurosport, MotorTrend, and many more.

We are looking for a Senior Technical Program Manager to join our team with a deep understanding in operationalizing large scale cloud based products / services and strong customer success obsession. The ideal candidate has strong understanding of Observability (logging, metrics, tracing) and Incident Management workflows (alerts, runbooks, severity mapping) to drive improvements in data driven Operational Excellence workflows as part of service lifecycle management. This is a unique opportunity for a leader who can drive operational efficiency and minimize customer impact with a focus on enabling next-gen operating models and technology landscapes. You are an agent of change, a master collaborator who will hold the organization to a high quality bar that hinges on the principles of Quality and Continuous Improvement.

Expectations:

Scope & Complexity : You work laterally across the WBD Streaming Tech Org, you have experience identifying and managing dependencies and stakeholders cross teams. You're able to take an ambiguous problem statement related to your subject-matter area to drive project deliverables over multiple iterations to achieve the right outcome.

Decision Making : You are able to act as a representative for your area autonomously. Your decisions are right, far more often than not. You play a leadership role in the organization: teams look to you for advice on technical and business issues.

Execution : You establish enterprise-wide policies and keep processes under control. You manage and govern the transformation process based on automated operational governance processes using a model-driven approach.
Operations : You apply processes and standards thoughtfully with bias towards automation, identifying the right amount of process and structure to achieve the correct outcome with the least overhead.

Communication : Your written, verbal communication skills are exemplary, concise and to the point, making you the initial point of contact for business and technical stakeholders. You are the point of contact for data related to your product, services, and features.

Preferred Skills:

Minimum ten years of relevant work experience supporting Observability, Reliability operations and Incident and Problem Management workflows.

Proven ability to drive change through the delivery of Infrastructure, Applications development, Direct-to-Consumer Streaming technology and Incident Management.

Must be able to project org-wide influence without authority to instill a culture of ownership, rigor and accountability.

You are highly adaptable to changing business needs and be able to drive change across multiple disciplines within the engineering and operations world.

Ability to focus both strategically and tactically to achieve business goals, including the use of data to drive improvements.

Ability to evaluate and communicate strategy, operational health, and incident workflow plans to executive leadership.

Must possess high levels of genuine curiosity, a questioning attitude and a passion for learning and solving problems programmatically.

You must be proactive, self-directed, adept at note-taking and skilled at facilitating meetings by utilizing effective presentation skills

Demonstrated ability to assess customer/client needs, creatively approach solutions, decide and influence appropriate courses of action.

Ability to communicate effectively with all stakeholders at all levels of the organization demonstrating strong executive presence

Proven ability to work independently, effectively prioritize and execute tasks in a high-pressure environment.

Experience providing services to large scale, multi-national footprints, preferably in customer facing industries.

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

The Legal Bits…
In compliance with local law, we are disclosing the compensation, or a range thereof, for roles in locations where legally required. $208,180.00 - $386,620.00 salary per year. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Warner Bros. Discovery provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and paid time off (PTO).

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.

If you're a qualified candidate with a disability and you need a reasonable accommodation in order to apply for this position, please contact us at recruitadmin@wbd.com.

Jobcode: Reference SBJ-r78mzq-18-222-22-244-42 in your application.