Manager, Programming - Planning & Scheduling

Job Description

Responsible for the overseeing day-to-day business of Triage and VOD Operations within both environments . Responsible for overseeing the Triage team to act on incoming issues across multiple distribution points and manage incidents as they arise .
Oversee VOD Operations aimed at B2B fulfillment while ensuring accurate processes and delivery deadlines .
Other duties may apply as assigned

Your Rol e
• Coordinate daily operations and manage staff aimed at Triage and VOD Operational fulfillment.
• Coordinate Triage incident volumes and ensuring staff members are working with corresponding business units for
optimal resolution.
• Manage daily notifications and ensure the staff is reacting to Triage process in a timely manner.
• Ensure all VOD Operational fulfillment deadlines are being met.
• Identify and escalate operational issues with the Senior Manager to coordinate mitigation process for resolution.
• Work with the Senior Manager on identifying areas for improvement on both personnel and technological advancements pertaining to the betterment of the department.
• Ensure that VOD new client On-Boarding process is being coordinated to meet established deadlines.
• Ensure staff are following standard operating procedures with emphasis on speed to market results.
• Responsible for adjusting operational responsibilities to meet demands.

Qualifications & Experience…
• 7 years'
of extensive knowledge and managerial experience within a file base problem solving environment and VOD fulfillment workflows.
• Working knowledge of file-based fulfillment systems and ability to troubleshoot incidents.
• Solid understanding of non-linear content delivery systems, such as but not limited to Signiant Media Shuttle, Aspera, etc.
• Well established knowledge of non-linear processes and technical standards.
• The ability to motivate individuals and teams to reach their maximum potential.
• Good understanding of Windows and MAC operating systems including file management hardware.
• Ability to communicate concepts clearly and effectively to explain technical concepts to staff. Excellent written and verbal communication abilities is required .
• Must be able to prioritize workloads and handle multiple tasks in order to meet deadlines.
• Must maintain professional demeanor and relationship with management, co-workers, and staff.

Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, union status, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

Jobcode: Reference SBJ-pk8my9-18-217-200-151-42 in your application.