Manager, Program Operations

Job Description

OVERVIEW :
The Contextual Metadata Manager oversees the day-to-day workflows/tasks for a team of content conditioners and implements strategy set by senior leadership. This high visibility role impacts cross-functional workflows across the entire global media supply chain. The position works closely with conditioning staff, content stakeholders, vendor support, engineering, and architecture teams on systems development, functional requirements, and enhancements for the Content Annotation Metadata Platform (CAMP) and the enterprise taxonomy management system. They develop and implement best practices and metadata standards for content annotation and are responsible for the evaluation, implementation, and facilitation of technical maintenance for metadata and asset/annotation management systems. This position requires strong technical skills and working knowledge of MAM/DAM systems, current technology and industry trends with an ability to develop and lead projects end to end.
KEY RESPONSIBILITIES
Project & Stakeholder Management
• Partner closely with metadata teams and business clients to develop and document operational and stakeholder requirements.
• Meet regularly with technical teams and vendor support to review ongoing development and issue remediation.
• Collaborates with cross-functional teams including Ad Sales, Architecture, Engineering, Data Science, and AI/Machine Learning to define problem statements, roadmaps, and execute priorities.
• Lead systems User Acceptance Testing (UAT) ensuring timely fixes and upgrades with minimal business impact.
• Create, schedule, and perform systems training sessions and demonstrations for departmental staff and stakeholders.
• Works closely with departmental Director and business stakeholders to ideate and develop workflow improvements and efficiencies though better systems functionality and new technology implementation (e.g. AI integration).
• Provide operational & technical leadership and quality control to conditioning team ensuring accuracy, efficiency and the scalability of the conditioning workflows.
• Work with technical teams to evaluate new systems and technology, making recommendations for future implementation.
• Develop and implement best practices and metadata standards for content annotation.
Standards, Taxonomy, Quality Control:
• Develop and implement best practices and metadata standards for content annotation.
• Aligning taxonomies in Mondeca Intelligent Taxonomy Management system (ITM) to support present and future content indexing initiatives and AI integrations.
• Partner with data science teams to implement data quality and governance workflows.
• Coordinate with various teams to resolve data quality issues and improve version management.
Documentation & Reporting:
• Develops, documents and regularly updates departmental and user SOP's, process One Sheets, training instructions, and makes available via Confluence and shared drives.
• Gathers, documents and reports on departmental and systems statistics. Creates key performance metrics (KPI's) for new technology releases.
• Help with brand representative and project stakeholder meetings to present departmental systems and workflows, building clientele.
• Work on developing improved operational system functionality and exploring efficiencies.
People Management:
• Recognise and develop talent across the team, in support of company goals.
• Foster a culture of engagement in line with company values.
QUALIFICATIONS
• Bachelor's degree in a relevant field from an accredited university required. Master's degree in Library and Information Sciences, related field or technical discipline equivalent preferred.
• 7+ years of experience with enterprise-level media/digital asset management, database management, software administration and metadata & annotation systems
• Minimum of 3 years of management experience
• Experience and strong working knowledge of broadcast content metadata and time-based descriptive metadata systems and processes.
• Experience working with large scale supply chains supporting media/content workflows.
• Experience in the creation of controlled vocabularies and taxonomies.
• Experience with large cross-functional, user-facing projects involving third parties and stakeholder management.
• Strong organizational skills and comfortable working in deadline driven, fast-paced environment. Ability to work independently, work with rapidly changing priorities, and maintain accuracy within strict deadlines.
• PMP / PMI-ACP Certification / CSPO advantageous

Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.
If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

Jobcode: Reference SBJ-o111n2-216-73-216-255-42 in your application.