Employee Connection Specialist

Job Description

Your New Role

This role is based in Mexico City and will be a key player, regularly interacting with employees to support and address their P&C Services-related requests. Supports and executes standardized processes that are repeatable in nature including the employee on and off-boarding, benefits, mobility, operations, and compliance in Mexico. The hire will be expected to be highly independent and proactive in identifying and implementing positive change and improvements to scale a great employee experience aligned with our culture.

Your Role Accountabilities
• Responds to employee inquiries timely
• Performs HR transactions in Workday
• Assists with reorganizations including position management.
• Prepares payroll information
• Onboards/Offboards employees
• Executes repeatable processes
• Oversees benefits, and responds to benefits issues
• Tracks probation periods
• Assists with reporting and audit
• Provides employment verification
• Proactively identify potential issues and escalate unresolved matters to Tier 2 or relevant teams and leads.

Qualifications & Experience
• At least 3-5 years of experience in the general field of Human Resources or People and culture services and administration in a dynamic, fast-moving environment.
• Local speaker with a fully professional level of English (and at least one more language from the region, e.g., Portuguese (preferred but not required)).
• Proven knowledge of international employment, payroll, global mobility practices, social security, and labor laws in Mexico (and Latin America a plus).
• Demonstrated effectiveness working with contact center technology including but not limited to contact center tracking system and Human Resources Information Systems (HRIS) – Workday, ServiceNow knowledge preferred.
• Advance skills in Microsoft Office, (and O365, SharePoint).
• Ability to manage, influence, partner, negotiate, and effectively communicate through verbal and written methods.
• Adaptive and flexible to new ideas and change.
• Ability to effectively manage sensitive and confidential issues and difficult customers.
• Passionate about customer experience.

If you're a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at recruitadmin@wbd.com.

Jobcode: Reference SBJ-gkym0k-3-19-64-3-42 in your application.