Client Success Coordinator

Job Description

Your New Role…

The Client Success Coordinator is responsible for supporting and coordinating sales efforts across the department. You will help with the development and execution of integrated cross-platform campaigns by working cross-functionally with diverse teams and business units in multiple locations and countries. We're looking for a dynamic person who's passionate about media, sales/business development, and marketing with strong execution skills to help support the growth of our global business.

Your Role Accountabilities…

Provide general Sales Support to the CNN Worldwide sales team.
• Work cross-functionally with different internal business units to help develop successful marketing and media partnerships
• Attend internal creative brainstorm sessions to support the creation of global media campaigns
• Help with the development of PowerPoint presentations for internal and external purposes.
• Assist in all aspects of the order process (account setup and new orders, revisions, billing)
• Foster relationships with internal, external, and advertising agency contacts and serve as a liaison in monitoring accounts
• Develop a working relationship with Sales Operations team on the Digital and TV side of the business to ensure timely, precise order process and campaign success.
• Responsible for booking all new and revised Television orders through our TV operations systems (Admiral system)
• Monitor TV pre-emptions, makegoods, and overall delivery
• Maintain the central filing system / shared drive, including all correspondence, contracts and revisions associated with the orders
• Resolve problems with copy, billing/invoices, order discrepancies and inventory issues and help oversee billing records on each account
• Manage client outreach for special events

Provide junior sales planning and account managing support to the Client Success Manager.
• Assist Client Success Manager with the RFP process to pitch cross-platform solutions based on client goals and objectives
• Support Client Success Manager with Media Plan creation and collaborate with Digital and TV Ad Ops teams
• Support I/O processing, campaign setup, creative submission and billing

Qualifications & Experience…
• Bachelor's Degree Required
• 2+ years of Post-graduate media agency/other publishers experience or related internship required
• Client Service and/or Account Management experience a plus
• Excellent written, verbal, and interpersonal communication skills
• Excellent organizational, multi-tasking, time and people management skills
• Able to multi-task in a fast-paced environment
• Strong analytical skills with a sales mindset & entrepreneurial attitude
• Detail oriented and responsive, deadline-driven with strong quantitative reasoning skills.
• Proficient in working with Microsoft Office (Excel, PowerPoint, and Word).
• Understanding of media sales process
• Possess a passion for media & advertising, intellectually curious, and interested in a media sales career
• Enjoy working in a group and independently to complete daily and weekly tasks.
• Desire to learn, work in a fast-paced environment and be proactive

Jobcode: Reference SBJ-ro2qj6-3-148-221-111-42 in your application.