Business Support Specialist, Distribution

Job Description

Your New Role…

Provide high-level customer service to Partners and Affiliates, as well as, to internal Sales, legal and finance departments, managing and executing the complex routing process and ensuring proper execution of all agreements for linear and nonlinear business while guaranteeing accurate tracking in all databases and data integrity and validation that supports overall sales strategy of the department and accurate reporting for effective and efficient decision making.

Your Role Accountabilities…
• Directly responsible for Business Operations Support Southern Cone (Argentina, Uruguay, Paraguay) & partnerships
• Support supervisor with Andean/Caribbean markets.
• Oversee Business Operations Support Team based in Argentina mainly focusing on the top affiliates.
• Prepare regulatory data repository and reporting specifically for Mexico IFT reporting with legal/compliance.
• Liaison with Order to Cash for assigned territories to provide necessary information for iBravo systems including but not limited to input of new packages, update of WML legal templates, rate cards from strategic planning among others.
• Reconcile WML agreements, clean up and prepare reporting to improve data reconciliations and proper agreement strategic analysis for contract expirations and key agreement clauses including effective supervision of assigned team to guarantee accurate data is captured/processed..
• Responsible for executing quality checks for assigned territory to all contracts received including effective supervision of assigned team to guarantee accurate data is captured/processed.
• Ensure that contracts or amendments are routed to the correct entity and correct D.O.A. is followed for its execution.
• Maintain affiliate agreement repository for assigned territory.
• Responsible for tracking and following-up with Sales on all rejected contracts.
• Responsible for providing all affected departments the agreement status report to notify Sales, finance and collections teams of on-going status as contracts when they are received and are uploaded to appropriate drives.
• Ensure that the routing and execution process is done effectively, speedily and smoothly so that signal authorizations are not delayed prioritizing top affiliates & partners.
• Ensure that proper approval is received for all requested exceptions prior to launching any service and follow the appropriate approval process.
• Support supervisor with systems updates as strategic projects are deployed (New Network launched, rebrandings) for assigned territory.

Qualifications & Experience…
• Bilingual English
• Proven related experience
• Portuguese preferred
• Excellent Customer Service Skills.
• Ability to collaborate across teams
• Project management Skills
• Advance management of Microsoft Excel/Google Sheets/SmartSheets/Tableau
• Data Analytics Skills
• High Level Organizational Skills and Detail Oriented with the ability to see the bigger picture and prioritize for Short and long-term goals.
• Results driven team player who knows how to execute successfully.

Jobcode: Reference SBJ-r7on56-18-224-21-26-42 in your application.