Associate, Digital Operations

Job Description

The Associate, Digital Operations supports the successful execution of digital initiatives and ongoing operations across the Global Franchise Digital portfolio. This position helps maintain daily coordination across platforms, partners, and internal teams-ensuring timely delivery of assets, documentation, and performance updates. The role will combine a range of executional and partner support-focused duties, along with digital process improvements, documentation, and vendor management to drive operational excellence.
Your Role Accountabilities…
• Coordinate digital deliverables and partner asset workflows across franchises, platforms, and internal teams.
• Maintain and update key trackers and dashboards, ensuring timely and accurate data input and distribution.
• Support recurring performance reporting and one-off campaign recaps in collaboration with Analytics and Strategy leads.
• Help with logistics and prep for key meetings, including gathering materials, creating slide decks and artifacts for presentation, and capturing action items.
• Assist with intake, routing, and delivery of requests between internal stakeholders and external partners.
• Document standard operating procedures, templates, and process guidelines in support of broader operational consistency; organize and maintain team file archives and data repositories for convenient use and accuracy.
• Troubleshoot and escalate issues in workflow systems or platform delivery processes.
• Participate in and on occasion, lead special projects or innovation pilots that align with the team's strategic goals.
• Performs other duties as assigned.

Qualifications & Experience…
Work Experience
• At least three (3) years of experience in digital operations, project or content management, consulting, finance, or a related field required.
Education, Professional Training, Technical Training or Certification
• Bachelor's degree in a related field or equivalent experience required.

Knowledge and Skills
• Strong organizational and time management skills required.
• Attention to detail and comfort working in fast-paced environments required.
• Fluency in Excel and PowerPoint, including building basic data models and creating charts, tables, and slide formats that effectively convey key information and insights required.
• Ability to take initiative and communicate effectively with a variety of stakeholders required.
• Deep sense of curiosity and eagerness to learn about digital platforms, fan engagement, and franchise operations required.
• Critical reasoning and problem-solving skills; a driving desire to find answer to questions and solutions to problems required.
• Familiarity with shared cloud-based collaboration and data visualization and reporting tools (e.g., SharePoint, JIRA, Tableau, etc.) strongly preferred.
• Basic fluency with popular digital media and fan engagement platforms (e.g., YouTube, TikTok, Meta, streaming services) strongly preferred.
• Experience using project management or collaboration tools (e.g., Airtable, Asana, Trello, Slack) strongly preferred.

Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.
If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.
In compliance with local law, we are disclosing the compensation, or a range thereof, for roles in locations where legally required. Actual salaries will vary based on several factors, including but not limited to external market data, internal equity, location, skill set, experience, and/or performance. Base pay is just one component of Warner Bros. Discovery's total compensation package for employees. Pay Range: $49,009.00 - $91,017.00 salary per year. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Warner Bros. Discovery provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and sick time and vacation.
If you're a qualified candidate with an arrest or conviction record, please know that your application will be considered in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Jobcode: Reference SBJ-9z6kek-216-73-216-5-42 in your application.