Analyst, Program Operations

Job Description

The job opening is for the Product Descriptive Metadata team which is responsible for metadata collation, localization and delivery of feature, television, games apps and ID creation as part of their digital distribution to various digital retail clients such as iTunes, Amazon, Google, Microsoft, etc. The Analyst is expected to multitask and oversee operations and special projects. It is a fast paced, dynamic work environment, and the candidate must be able to adapt to a constantly changing environment and ensure guidelines and business processes are followed.
Your Role Accountabilities:
• Ensure on-time delivery of work orders within the defined SLAs for quality, accuracy and while following the defined processes.
• Understand in depth end to end processes and systems/applications used for completing tasks, with ultimately being able to suggest process improvements or ways to improve efficiencies.
• Be able to document process flows, create workflow diagrams and draft process documents.
• Coordinate with team on a regular/daily basis for deliverable status, process trainings, clarifications and provide direction and guidance as needed.
• Coordinate and communicate effectively with clients and internal teams for troubleshooting and ad-hoc requests.
• Be able to handle large volumes of data for analysis and create reports.
• Develop use cases for UAT and QA/QC testing for integration and implementation in metadata management system.
• Be flexible to change and ability to quickly adapt to learning new processes, systems, and workflows.
• Troubleshoot and address any data quality issues via ticketing system and/or email, with clients and internal teams.

Qualifications & Experiences:
• BA/BS Degree is required
• Proficient in MS Excel, Outlook, Word, SharePoint.
• Experience in media and entertainment and digital supply chain highly preferred.
• Detail orientation and strong organization skills are required.
• Must have strong verbal & written communication skills.
• Proven ability to successfully adapt & prioritize while multi-tasking across an array of tactical business responsibilities within a fast-paced environment.

Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.
If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

Jobcode: Reference SBJ-wpp4ej-216-73-216-171-42 in your application.