Media Editorial Support Technician

Job Description

Media Editorial Support Technician I - Walt Disney Animation Studios

The Media Editorial Support Technician I provides system administration and technical support to the Post Production, Editorial and Sound/Music Departments at Walt Disney Animation Studios. Primarily a frontline / tier-0 support position, this role will deploy and support Pro Tools and Avid systems, related peripherals, and other tools for the Post, Editorial and Music/Sound users.

The Media Editorial Support Technician will partner closely with Studio Technology teams and studio stakeholders to ensure technical support requests and editorial workflow requirements are fulfilled in a timely manner. This position is covered under a collective bargaining agreement - IATSE Local 700.

Responsibilities:

Technical Support:
• Hands on technical support for Editorial, Post-production and Sound/Music edit suites and systems, with a specialization in audio video Digital Audio Workstations (DAWs).
• Maintain Editorial and Post Production Sound equipment inventory and equipment spares, including designated Editorial/Post Production computer workstations, Pro Tools or Avid hardware, and peripherals.
• Work closely with Editorial and Post Production staff to troubleshoot ongoing issues with Pro Tools and Avid software and related internally-developed tools.
• Assist with the support of the Post Production and Editorial storage environment; primarily the Avid Nexis system but also related tools such as Signiant, Storage DNA, Soundminer, etc.
• Achieve and maintain expert knowledge of existing and future Walt Disney Animation Studios editorial audio and video systems, and related workflows.

Technical Studio Partnership:
• Work closely with Post Production Sound, Music and Editorial teams to achieve expert knowledge of the data flow between production systems, external venues, and outside vendors.
• Maintain and build relationships with relevant Editorial and Post Production software hardware vendors (eg. Avid); act as liaison between vendors and Walt Disney Animation Studio users for testing and troubleshooting software versions and upgrades.
• Partner closely with the broader Studio Technology editorial support team to plan support response and coverage.

Required qualifications:
• 5+ years of technical and/or engineering experience supporting Pro Tools or similar Digital Audio Workstations (DAWs) in a large studio enterprise environment.
• Avid Certified Support Representative (ACSR) certification or equivalent experience for Pro Tools, Media Composer and/or Nexis.
• Proven knowledge of Audio/Video concepts; signal flow, color spaces, common video and audio codecs/formats, common signals such as HD/SDI, AES, analog audio and video.
• Advanced knowledge of operating system administration (e.g. Windows and Macintosh OS).
• General knowledge of monitor and display technologies (i.e. LCD, OLED, 2D/3D, etc.).
• Experience in data transport tools (e.g. Signiant, Faspex, Aspera).
• Basic knowledge of IP networking infrastructure.
• Experience calibrating audio systems.
• Ability to provide project planning; subtasks, bill-of-materials, time/labor, able to re-prioritize when needed.
• Strong written and verbal communication skills, and analytical problem-solving skills.
• Ability to physically lift 40lbs.
• Capability to work flexible hours when needed.

Preferred Qualifications:
• Avid Accredited Customer Service Representative (ACSR) certification - Elite, Interplay / Media Central and Cloud UX.
• Prior experience working in Animation, Visual Effects or Live Action entertainment; providing front-end technical user-support for Post Production/Editorial teams and systems.
• Experience with Post Production Sound–eg. audio recording, mastering, mixing and editing.
• Experience calibrating display systems.

Additional Information:
• This position is covered under a collective bargaining agreement - IATSE Local 700
• This position is a daily onsite and in-person role located at Walt Disney Animation Studios in Burbank, California.
• Based on a 40/hr work week, the pay rate for this role in Burbank, CA, USA is $59.54 to $65.49 per hour, which follows the pay scale agreed upon in the Collective Bargaining Agreement. The base pay actually offered may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience, among other factors.

Disney Animation continues to build on its rich legacy of innovation and creativity, from the first fully-animated feature film, 1937's Snow White and the Seven Dwarfs, to our 62nd animated feature, Wish, releasing November 2023. Among the studio's timeless creations are Pinocchio, Sleeping Beauty, The Jungle Book, The Little Mermaid, The Lion King, Frozen, Big Hero 6, Zootopia, and Encanto.

Jobcode: Reference SBJ-dy1123-18-118-184-237-42 in your application.