Post Production Support Engineer

Job Description

Role x You:

The Media Support Team supports all media-producing teams globally. We are specialists in resolving media-centric issues on a daily basis and we love to help! As our Post-Production Support Engineer, you will provide both first-and-second line support including Video Edit, Graphics and Audio edit; diagnosing and resolving issues with all aspects of the post-production and storage environments across all lines of business.

Responsibilities:
• Respond to tickets in our support queue domestically, but also work with the wider Global Media Support team when necessary
• Effectively document problems and their resolutions
• Work with the team to plan and implement upgrades for all Post-Production systems
• Assist other VICE Media Tech staff with technical upgrades and new installations, in conjunction with 3rd party integrators and other third-party providers
• Work with the IT team to ensure desktop and work-from-home infrastructure work seamlessly together
• Work with key manufacturers and support vendors to achieve an appropriate level of service for the VICE lines of business
• Undertake preventative maintenance to ensure maximum system availability whilst managing and documenting the maintenance cycle

You have these:
• Incredibly strong media production software and hardware knowledge including, but not limited to: Adobe Premiere, After Effects, ProTools, DaVinci, Red Giant, Mixers, Peripherals, Frame Rates, Codecs, Captions, Mac and PC
• Experience working in a medium sized media / video production company in a similar support role
• Experience working with a ticketing system and can demonstrate a flair for multitasking and an ability to constantly juggle priorities
• Demonstrable knowledge of Networking infrastructure
• Candidates with JAMF experience extremely preferred
• Familiarity with CLI on Mac and PC
• Previous exposure to global workflows
• Great communication and interpersonal skills; you take pride in being able to deliver on customer satisfaction

We'd love if you also have these:
• A genuine enthusiasm for new and evolving technology
• A creative approach to problem solving
• Experience supporting environments with MAM/PAM/DAM, Pixit, LTO tape libraries, Signiant, and Aspera also preferred

Equal Opportunity Employer:

VICE Media (VICE.com, VICE Studios, VICE TV, Virtue, VICE News, Refinery29, PULSE Films, i-D) is an equal opportunity employer. We view everyone as an individual, and we understand that inclusion is more than just diversity – it's about belonging. We celebrate the fact that everyone is unique, and that's what makes us so good at what we do. We pride ourselves on being a company that embraces difference and truly represents the global clients we work with.

Jobcode: Reference SBJ-reqw37-18-117-216-229-42 in your application.