Post Production Support Engineer

Job Description

VICE x Team

The Media Support Team supports all media-producing teams globally. We are specialists in resolving media-centric issues on a daily basis and we love to help!

Role x You

As our Post Production Support Engineer, you will provide both first and second line support including Video Edit, Graphics and Audio edit; diagnosing and resolving issues with all aspects of the post production and storage environments across all lines of business.

Responsibilities
• Respond to tickets in our support queue domestically, but also work with the wider Global Media Support team when necessary
• Effectively document problems and their resolutions
• Work with the team to plan and implement upgrades for all Post Production systems
• Assist other VICE Media Tech staff with technical upgrades and new installations, in conjunction with 3rd party integrators and other third party providers
• Work with the IT team to ensure desktop and work-from-home infrastructure work seamlessly together
• Work with key manufacturers and support vendors to achieve an appropriate level of service for the VICE lines of business
• Undertake preventative maintenance to ensure maximum system availability whilst managing and documenting the maintenance cycle

Experience

You'll have:
• Incredibly strong media production software and hardware knowledge including, but not limited to: Adobe Premiere, After Effects, ProTools, DaVinci, Red Giant, Mixers, Peripherals, Frame Rates, Codecs, Captions, Mac and PC
• Experience working in a medium sized media / video production company in a similar support role
• Experience working with a ticketing system and can demonstrate a flair for multitasking and an ability to constantly juggle priorities
• Demonstrable knowledge of Networking infrastructure
• Candidates with JAMF experience extremely preferred
• Familiarity with CLI on Mac and PC
• Previous exposure to global workflows
• Great communication and interpersonal skills; you take pride in being able to deliver on customer satisfaction

We'd also love if you had:
• A genuine enthusiasm for new and evolving technology
• A creative approach to problem solving
• Experience supporting environments with MAM/PAM/DAM, Pixit, LTO tape libraries, Signiant, and Aspera also preferred

Working at VICE

VICE prioritises the ideas and people that other media companies miss. We believe that innovation is a direct result of diverse, inclusive cultures and see it as essential to our staff, culture and business. To learn more read the VICE GUIDE TO VICE.

VICE is proud to be an equal opportunity employer that strives to create and maintain a workplace that celebrates inclusion and diversity. At VICE, we understand that inclusion and diversity are major benefits to our employees, our readers and viewers, and our company culture.

Jobcode: Reference SBJ-r1ymoe-18-189-180-76-42 in your application.