Full Time Job

eCommerce Operations Director

Universal Music Group

New York, NY 02-26-2021
  • Paid
  • Full Time
  • Senior (5-10 years) Experience
Job Description

Universal Music Group seeks an eCommerce Operations Director, 3rd Party Sales Channels to work across our clients' stores to ensure best-in-class e-commerce services are executed for our clients. You will have the opportunity to work with some of the most successful artists and entertainment companies in the world and to work with emerging digital music and entertainment technologies. You will have opportunities to submit ideas and processes for the company to utilize into the future.

We at UMG are the world's leading music company. In everything we do, we are committed to artistry, innovation, and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.

Job Functions

The eCommerce Operations Director, 3rd Party Sales Channels role will be responsible for managing the operational engagement, onboarding, process development, training programs, and ongoing maintenance of all third party sales channels, including but not limited to: Facebook, Instagram, YouTube, Snapchat, Amazon, etc.

• Recognize opportunities to publish eCommerce products on 3rd party sales channels in order to increase revenue and provide an elevated service for labels
• Identify business opportunities to engage new partners based on eCommerce industry trends, keep roadmap of planned partnerships
• Operational point of contact for all preliminary conversations regarding 3rd party integrations
• Document processes for engaging and onboarding all 3rd party sales channels
• Partner with T as the Operational lead for technical implementation of all 3rd party sales channels. Operational point of contact for all preliminary conversations regarding 3rd party integrations
• Document processes for engaging and onboarding all 3rd party sales channels
• Provide weekly KPIs on all 3rd party sales channel performances to internal teams as well as prepare quarterly presentations to label groups and executives
• Provide guidance on the 3rd party sales channel strategy for artist campaigns – including marketing, content management, and individual product highlights
• Guide team members through any operational or technical issues they encounter while implementing or managing 3rd party sales channels
• Partner with paid media team to assure 3rd party channel operations and advertising strategy are aligned
• Be the subject matter expert on all things 3rd party sales channels
• Work cross-functionally to ensure information regarding 3rd party sales channels is socialized across all departments including logistics, IT, and customer service

Job Requirements

Skills + Abilities:
• Extremely detail-oriented and highly organized
• Experience working in eCommerce project management
• Intermediate knowledge of Shopify
• Understanding of Facebook and Instagram eCommerce capabilities
• Experience working with Facebook Business Manager
• Experience working with Google Merchant Center
• Understanding of Google Analytics
• Experience in management and mentoring of staff
• Self-starter who can complete tasks with minimal supervision
• Strong written and verbal communication skills
• Works well with a team
• Able to meet tight and strict deadlines
• Ability to effectively manage multiple projects and tasks simultaneously
• Easily adjusts to shifting priorities
• Trustworthy with sensitive information
• Working Knowledge of pixels and metadata

Must be available to accommodate business needs outside of standard operating hours.

• 5+ years experience in E-Commerce operations Leadership

• Bachelor's degree in business, merchandising, or a related field

Universal Music Group is an Equal Opportunity Employer.


This job description only provides an overview of job responsibilities that are subject to change.

Company Profile
Universal Music Group

We are Universal Music Group, the world’s leading music company. We are the home for music’s greatest artists, innovators and entrepreneurs.