Coordinator, eCommerce & Label Services

Job Description

Merchandise and commerce is becoming part of the fabric of music culture. For artists, it's a way to develop and further articulate their brand. For fans, it's another pathway to connecting with an artist and the culture they represent.

UMG is looking for a Coordinator to join our eCommerce group, sitting in a cross-functional team dedicated to supporting our catalog artists eCommerce business. The Coordinator will work closely with a dedicated eCommerce lead and their teammates to help organize and coordinate the operations and logistics needed to successfully execute new direct-to-consumer programs revolving around artist activity and key events. They will support the eCommerce lead in coordinating with various internal and external departments to ensure that all necessary operational components are aligned for the launch and maintenance of eCommerce programs, including store campaigns and product launches, inventory management, product requests, store quality control, and more. Ideal candidates are highly organized, detail-oriented, proactive, can thrive in a fast-paced environment, and can juggle the coordination of information for many different cross-functional teams.

How you'll CREATE:
• Compile and track necessary logistical information for new product/program launches (SKUs, product titles, product descriptions, imagery, etc.).
• Gather, organize, project manage, and liaise with multiple cross-functional team members including Store Management, Order Management, Inventory Management, Logistics, Production, and Marketing teams to ensure deadlines to meet launch dates.
• Work closely with store manager(s) to ensure that they have all pertinent information for store and product launches. Field all comments/amendments to ensure timely program launches.
• Perform regular QA checks on active web stores to ensure proper shop functionality, marketing copy, and merchandising.
• Proactively manage music and merchandise inventory levels across all stores and alert appropriate team members when product needs to be replenished.
• Work closely with buyers, production, and logistics team to proactively supply tracking and packing information for incoming shipments.
• Compile and provide various sales and inventory reports to relevant stakeholders as needed.
• Submit comp requests for stakeholders, artist management, sweepstakes prize winners, influencers etc.
• Create, manage, and supply all global linkfires.
• Liaise with international territories for creation of localized stores and programs, ensuring that all international territories have information they need to replicate various product offerings and campaigns.
• Occasionally assist in creation of eCommerce pitches and product / marketing presentations that are to be delivered to brand managers and artist managers.
• Monitor social activity to identify potential fulfillment issues and/or poor user experience.

Bring your VIBE:
• 1-2+ year of relevant internship or full-time work experience, preferably in music, entertainment, or eCommerce
• Excellent communication and interpersonal skills (verbal and written)
• Meticulous attention to detail and follow through
• Extremely organized with superior time management skills
• Ability to multitask and prioritize under tight schedules while maintaining production of high quality work
• Pro-active is your middle name. Excellent at providing information to team members before they even get the chance to ask you for what they need!
• Self-accountability to follow-through with proper consistent updates to stakeholders
• Excellent computer skills, including Microsoft Office, Excel, PowerPoint, and Google docs
• Experience with Monday.com preferred, but not required
• Experience with Photoshop is a plus, but not required
• Experience with Linkfire is a plus, but not required
• Experience with Shopify is a plus, but not required
• Strong interest in learning more about eCommerce Operations and eCommerce Marketing
• BA degree in related field preferred

Perks Playlist:
• Be part of an entrepreneurial, global organization that values authenticity, drive, creativity, relationships, and a competitive spirit
• Comprehensive medical, dental, vision, and FSA options, as well as:
• 100% coverage for out-patient mental health services
• Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)
• A lifetime fertility support allowance of $30,000 to plan participants
• Student Loan Repayment Assistance and Tuition Reimbursement
• 100% immediately vested 401(k) match on the first 5% of your contribution on eligible compensation
• Variety of ways to prioritize much-needed time away from work including:
• Flexible Paid Time Off (PTO) for exempt employees
• 3-weeks PTO for non-exempt employees
• 2-weeks paid Winter Break
• 10 Paid Holidays (including Juneteenth and Wellbeing Day)
• Summer Fridays (between Memorial Day and Labor Day)
• Generous paid parental leave for every type of parent

Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.

All UMG employees are currently required to be fully vaccinated against COVID-19 or provide proof of a negative PCR or Antigen test before entering any Company offices unless they have been approved for an exemption or unless prohibited by applicable law.

Universal Music Group is an Equal Opportunity Employer

We are an E-Verify employer.

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Job Category:
eCommerce

Salary Range:
$36,915.84 - $62,370.00

The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. All candidates are encouraged to apply.

Jobcode: Reference SBJ-rb3vz6-18-224-0-25-42 in your application.