Coordinator, eCommerce & Label Services

Job Description

Merchandise and commerce is becoming part of the fabric of music culture. For artists, it's a way to develop and further articulate their brand. For fans, it's another pathway to connecting with an artist and the culture they represent.

UMG is looking for an eCommerce Coordinator to join our eCommerce group, sitting in a cross-functional team dedicated to supporting Capitol Music Group's eCommerce initiatives. The eCommerce Coordinator will work closely with a dedicated eCommerce lead and their teammates to help organize and coordinate the operations and logistics needed to successfully execute new direct-to-consumer programs revolving around artist activity and key events. They will support the eCommerce lead in coordinating with various internal and external departments to ensure that all necessary operational components are aligned for the launch and maintenance of eCommerce programs including store campaigns, CRM and fan acquisition campaigns, VIP ticketing programs, and more. Ideal candidates are highly organized, detail-oriented, proactive, can thrive in a fast-paced environment, and can juggle the coordination of information for many different cross-functional teams.

How you'll CREATE:
• Compile and track necessary logistical information for new product/program launches (SKUs, product titles, product descriptions, etc.).
• Collect and organize, project manage, and liaise with multiple cross-functional team members including Label Marketing team, Creative, Experience & Site Merchandising, Production, Operations, and Store Management to ensure everyone has all pertinent information for store and product deadlines to meet launch dates.
• Liaise with international territories for creation of localized stores and programs, ensuring that all international territories have information they need to replicate various product offerings and campaigns.
• Manage ''staging links'' and comments/amendments to ensure timely program launches across multiple territories at a time.
• Perform regular QA checks on active web stores to ensure proper shop functionality, marketing copy, and merchandising.
• Regular sweeps of Monday.com project tracking tools to assure information is up to date with quickly evolving details.
• Report on drop alerts, sales recaps, and marketing data to all relevant parties (label, manager etc) around high profile program activity.
• Monitor social activity to identify potential fulfillment issues and/or poor user experience.
• Assist with sweeping global Linkfires across socials and CRM to assure eCommerce visibility is prominent.
• Submit product comp requests for stakeholders, artist management, sweepstakes prize winners, influencers etc.
• Act as a second set of eyes to proactively manage music and merchandise inventory levels across all stores and alert appropriate team members when product needs to be replenished.
• Oversee merch ordering for products managed by UMG eCommerce Production.
• Assist in creation of eCommerce pitches and product / marketing presentations that are to be delivered to label partners, brand managers, and artist managers.
• General admin including meeting scheduling, expense reports, occasional travel booking.

Bring your VIBE:
• 1-2+ years of relevant internship or full-time work experience, preferably in music & entertainment or eCommerce
• Excellent communication and interpersonal skills (verbal and written)
• Meticulous attention to detail and follow through
• Extremely organized with superior time management skills
• Ability to multitask and prioritize under tight schedules while maintaining production of high quality work
• Pro-active is your middle name. Excellent at providing information to team members before they even get the chance to ask you for what they need.
• Self-accountability to follow-through with proper consistent updates to stakeholders
• Excellent computer skills, including Microsoft Office, Excel, PowerPoint, Zoom, Slack, and Google docs
• Positive attitude and team player
• Experience with Shopify preferred
• Experience using Monday.com is a major plus
• Experience with Photoshop is a plus, but not required
• Strong interest in learning more about eCommerce Operations and eCommerce Marketing
• BA degree in related field preferred

Perks Playlist:
• Competitive Compensation Package including Salary, Benefits and Generous 401k Savings Plan
• Paid Time Off – Paid Holidays, Two (2) paid weeks for ''Winter Break'' season, Wellness Fridays
• Student Loan Repayment Assistance
• Employee Developmental Support
• Annual Gym Reimbursement Package
• Pet Insurance, plus much more!

Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.

All UMG employees are currently required to be fully vaccinated against COVID-19 before entering any Company offices unless they have been approved for an exemption or unless prohibited by applicable law.

Universal Music Group is an Equal Opportunity Employer

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Jobcode: Reference SBJ-rv1z8j-3-149-255-162-42 in your application.