Tool Support Specialist

Job Description

We are looking for a Senior Tool Support Specialist to help the development team of one of our productions use production pipeline tools.

The role of the Tool Support Specialist is to provide first-level support and advanced testing throughout the project's lifecycle, as well as to be a unique point of contact for the assigned product(s) within the team. As part of our guardians of quality, you will help strengthen our QC-related processes. You will identify and document quality and stability issues.

You will also validate software throughout the various stages of development and/or environment, deployment, regression, usability tests, and you will document any issues encountered. In collaboration with your colleagues across multiple studios, you will find and implement long-term solutions. Additionally, you will participate in identifying missing or inadequate quality processes in a continuous improvement approach.

What you will do
• Analyze, understand, and master the project's production pipeline tools.
• Propose improvements to the production pipeline tools in close collaboration with the tool programmers.
• Create and maintain clear and accessible documentation for a technically varied audience.
• Regularly communicate with production teams to understand their daily routines and identify possible user experience improvements.
• Implement test plans to ensure the quality of the tools.
• Become the reference for the use of production pipeline tools on the project.

Qualifications
• Excellent communication skills. Diplomacy and empathy.
• Bilingual (FR/EN) oral and written
• Ability to remain calm in difficult situations.
• Ability to simplify and explain complex concepts.
• Autonomous and resourceful in your tasks.
• Proactive and aware of developments in your subjects.
• Good knowledge of pipeline tools (ideally Perforce, TeamCity)
• (Optional) Good knowledge of our inner sourcing tools (Submit Assistant, Remote Build, Safe Submit)
• (Optional) Good knowledge of Unity

Jobcode: Reference SBJ-d957qz-3-22-70-140-42 in your application.