Team Lead - Fraud and Bad Demand

Job Description

Job Description
As a Team Lead within our Critical issues function, you will report directly to the Senior Manager and act as a leader of fraud prevention and bad demand reduction function. You will guide a team of specialists, contributing to our strategic objectives around making our support ecosystem a more efficient and safer space for players and team members.
You will also play a key role in managing high risk and executive escalations, supporting activity coming directly from governing and regulatory bodies.
The role requires strong collaboration with teams across the wider Ubisoft group to ensure that our actions safeguard our whole organisation against compliance breaches. You will serve as a key stakeholder, process owner, and player-first advocate, helping to embed player-centricity across our services.
Mission
To lead, inspire, and empower a team of specialists to deliver a clear understanding of fraud, risk and bad demand cost. Our team exists to connect our support operations with our Security and Risk management, legal and exec teams and ensure continual learnings and improvements are implemented to reduce risks for our group. The team has a clear focus to deliver on agreed services and priorities, with quality, speed and proactivity.
As Team Lead, you will:
• Define, implement and measure appropriate KPI's for our function.
• Bring knowledge and leadership around best practices for operational risk reduction.
• Shape and drive our overall team strategy on bad demand reduction, risk reduction and fraud reduction.
• Manage team performance, development, wellbeing, and service contribution (OKRs, 121s, coaching).
• Act as the point of contact for teams across the group with a stake in these areas.
• Lead weekly planning, scheduling, and delivery of team activities.
• Maintain strong working relationships with stakeholders across the CRC, SRM, and the wider business.
• Drive integration and co-creation of value with Ubisoft teams to support the health and evolution of our products and services.
Qualifications
• Proven leadership experience, with a focus on coaching, mentoring, and developing high-performing teams.
• Experience in customer or player support, with a focus on Fraud operations.
• Strong understanding of risk management with experience in areas such as tools abuse, account management, threat actors and phishing.
• Strong collaboration to ensure consistent service delivery for key stakeholders.
• Familiarity with ITIL 4 practices and service management principles (desirable, but not essential).
• Excellent stakeholder communication and relationship-building skills.
• Strong organisation, scheduling, and delivery planning capabilities.
• Passion for games, players, and community-focused service delivery.

Jobcode: Reference SBJ-bxxyek-216-73-217-10-42 in your application.