Project Specialist, Vendor Management Operations

Job Description

Ubisoft's 19,000 team members, working across more than 30 countries around the world, are bound by a common mission to enrich players' lives with original and memorable gaming experiences. Their commitment and talent have brought to life many acclaimed franchises such as Assassin's Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come. Ubisoft is an equal opportunity employer that believes diverse backgrounds and perspectives are key to creating worlds where both players and teams can thrive and express themselves. If you are excited about solving game-changing challenges, cutting edge technologies and pushing the boundaries of entertainment, we invite you to join our journey and help us create the unknown.

Job Description

Under the guidance and direction of the Team Lead, Vendor Management, the Project Specialist, VMO will facilitate and maintain relationships and oversight between our organization and our vendors/partners. This role will be the communication and operational link between Ubisoft and our globally located Vendor partnerships, and the scope will extend to assisting with managing our partner relationships across the globe. This role may require occasional travel to our other CRCs as well as the various locations for our vendor partners based around the globe.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Core duties and responsibilities include the following. Other duties may be assigned.
• Maintain documentation of VMO process up to date.
• Participate in weekly, monthly, and quarterly business reviews and take meeting minutes during those calls.
• Actively monitor open topics with vendor partners and escalate to VMO team those which are still pending.
• Regularly audit Vendor Partner account creation and deletions, ensuring they are processed correctly.
• Spearhead video content creation to help promote vendor achievements & best practice sharing and deliver ad hoc video creation requests.
• Create visual content for Vendor newsletters and other documentation that is in line with corporate guidelines.
• Report to the relevant stakeholders all mishandled cases and ensure that follow-ups are shared with VMO timely.
• Act as a subject matter expert to provide guidance to vendor teams, when required.
• Coordinate closely with process owners and Quality Specialists when the need arises.
• Be an expert of Ubisoft games, internal tools, and processes.
• Establish and cultivate a trusting relationship with our partner BPO(s).
• Create and maintain communication flows to ensure our vendor partners are updated with the most recent and relevant information.
• Identify and drive process improvement opportunities both internally within the CRC as well as externally with our vendor partnerships.
• Assist Project Manager, VMO with providing oversight and monitoring of vendor partner performance, quality, and KPI's to ensure they meet the contractually agreed upon targets.
• Work closely with all members of VMO team and other internal stakeholders to define operational strategy on process improvement.

COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following competencies:

Intellectual
• Analytical
• Problem Solving
• Project/Task Management
• Technical Skills

Interpersonal
• Customer Service
• Interpersonal Skills
• Oral Communication
• Written Communication
• Teamwork
Organization
• Business Acumen
• Efficiency awareness
• Diversity
• Ethics
• Organizational Support
• Strategic Thinking

Self-Management
• Judgment
• Motivation
• Planning/Organizing
• Professionalism
• Quality
• Safety and Security
• Adaptability
• Initiative
• Innovation

Qualifications

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EXPERIENCE:
• One year customer support/contact center.
• Excellent verbal & written communication skills, collaboration, and organizational skills
• Attention to detail, innovative thinking, and continuing process improvement
• Must be passionate about Ubisoft games & supporting our players

DESIRABLE:
• Experience in Project Management
• Video Creation Software (Adobe Premiere Pro)

LANGUAGE SKILLS:
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS:
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY:
• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

COMPUTER SKILLS:

To perform this job successfully, an individual should have knowledge of:
• Word Processing Software
• Internet Software
• Spreadsheet Software
• Other: Email, Microsoft Teams, Salesforce, internal tools

PREFERRED BUT NOT REQUIRED:
• Knowledge of computer systems, gaming platforms, and troubleshooting procedures

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an Employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to sit, speak and hear.
• The special vision requirements for this position include: Close vision (clear vision at 20 inches or less).

Jobcode: Reference SBJ-gmmy3x-3-15-182-29-42 in your application.