IT Manager - Local IT

Job Description

IT Manager – Local IT (f/m/d)

Ubisoft's 20,000 team members, working across more than 30 countries around the world, are bound by a common mission to enrich players' lives with original and memorable gaming experiences. Their commitment and talent have brought to life many acclaimed franchises such as Assassin's Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come. Ubisoft is an equal opportunity employer that believes diverse backgrounds and perspectives are key to creating worlds where both players and teams can thrive and express themselves. If you are excited about solving game-changing challenges, cutting edge technologies and pushing the boundaries of entertainment, we invite you to join our journey and help us create the unknown.

Ubisoft Berlin is home to nearly 150 people, making up several teams dedicated to deliver AAA excellence and innovation across a wide portfolio of games and technologies.

Job Description

As the IT Manager – Local IT, you are responsible for ensuring a proper Support Service Quality for a specific scope (Berlin site).

You will supervise the daily operations of the team and scope demands. You will be responsible for the team development and its performance. You will contribute to and influence the strategy developed by Worldwide IT and the sites within your scope.

What you will do:

The main and routine tasks of the Local IT Site Manager are to:
• Manage the Local IT team, creating a collaborative working environment,
• Own the studio's IT decision process and provide support to the studio's strategic objectives in alignment with the global strategy and the other sites of the region
• Gather feedback from representatives of all projects & studio management to make sure support is in line with expectations
• Elaborate and follow the site's IT budget with local finance teams
• Oversee the customer request distribution and timely resolution within the Local IT team of the site
• Ensure quality reporting on operational tasks and status of support, budget and inventory
• Ensure Software and Hardware standards and inventory are updated and accurate
• Ensure awareness of Ubisoft and Studio Best Practices / Policies
• Be the technical and managerial escalation level for the studio's employees
• Represent and advocate the studio's interests within the global IT organization
• Must work on operations with the technicians

Qualifications

What you bring:

Relevant experience
• Minimum 4+ years of experience in technical support to end users
• Minimum 2+ years of experience developing, leading and managing IT teams
• Benefit and data driven decision management
• Service Management
• Negotiation
• Budget Management
• Executing strategies for operational IT organization unit is a benefit
• Project Management knowledge is a benefit

Training
• College diploma in Information Technology, or equivalent experience
• ITIL v3 or higher foundation certification is a benefit

Soft Skills & Attitude
• Good listening & communication skills in English and German (spoken and written)
• Broad technical IT knowledge
• Service oriented mentality
• Great team leadership skills

IT Knowledge
• Expertise in PC and laptop support and latest hardware news
• Excellent knowledge of Microsoft operating systems
• Excellent knowledge of the Microsoft Office suite
• Good knowledge of printing materials
• Good knowledge in Mobile support
• Good knowledge of networking, cabling
• Good knowledge of SCCM, Active Directory
• Linux knowledge is an asset
• Knowledge of multimedia equipment is an asset
• Scripting ability (batch files, PowerShell) is an asset
• Mac OS X knowledge is an asset

Nice to have:

AEVO – Ausbilderschein – willingness to do the certificate until the end of 2023 (expenses covered by the company)

What to send our way:
• Your CV, highlighting your education, experience and skills
• A cover letter including your earliest starting date, expected salary and why you would like to join us

Jobcode: Reference SBJ-gpqq0o-13-58-151-231-42 in your application.