IT Manager

Job Description

Ubisoft's 20,000 team members, working across more than 40 locations around the world, are bound by a common mission to enrich players' lives with original and memorable gaming experiences. Their dedication and talent have brought to life many acclaimed franchises such as Assassin's Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come. Ubisoft is an equal opportunity employer that believes diverse backgrounds and perspectives are key to creating worlds where both players and teams can thrive and express themselves. If you are excited about solving game-changing challenges, cutting edge technologies, and pushing the boundaries of entertainment, we invite you to join our journey and help us create the unknown.

Since opening its doors in 2008, Ubisoft Singapore has become the biggest AAA game development studio in Southeast Asia. The 500-strong studio is home to 35+ different nationalities focused on delivering ambitious gaming experiences to our players. Ubisoft Singapore has been contributing to all the Assassin's Creed® titles since Assassin's Creed® II. It innovated within the franchise as the studio behind the naval battle gameplay and water technology in Assassin's Creed® III, Assassin's Creed® IV Black Flag® and most recently in Assassin's Creed® Valhalla. Its expertise in AAA and live operations, combined with a passion for naval gameplay, pushed the team to lead the development of Skull and Bones™ revealed at E3 in 2017.

Job Description

Join our vibrant AAA game studio as an experienced IT Manager!

In this pivotal role, you will define and execute the employee-facing IT strategy for Ubisoft Singapore, maintaining highly efficient operations aligned with both the world-wide IT standards and the regional business needs.

You will drive the smooth operation of the studio's IT infrastructure and operations, specifically focusing on addressing the intricate hardware and software needs inherent in AAA game development.

Reporting directly to the IT Regional Director and Studio Operations Director, this role is based in Singapore.

Responsibilities
• Provide seamless and impactful support across all levels of the game development process.
• Engage proactively with project production teams to understand their daily hardware and software needs within the dynamic context of AAA game development.
• Foster open communication to swiftly address emerging issues and challenges.
• Provide timely and effective technical support for uninterrupted workflow in game development.
• Ensure the availability, security, and overall health of IT environments, infrastructure, and systems.
• Actively participate in global IT and game operations to align and enhance global IT standards.
• Manage and Optimize IT Asset/Inventory and Budgets.
• Work closely with finance and project teams to allocate resources effectively and identify cost-saving opportunities.
• Develop a comprehensive understanding of the studio's IT assets (hardware and software) and implement efficient asset management processes across the studio.
• Optimize GNS and IT costs, identifying opportunities to reduce local IT expenses.
• Build, maintain, and track efficient IT budgets for all sites, teams, and initiatives under your scope.
• Establish and maintain productive relationships with stakeholders.
• Act as the primary point of contact for all IT-related matters, cultivating strong relationships with production teams, project managers, regional teams, and global IT partners.
• Collaborate with managers and teams across the game studio family to align IT strategies with broader organizational goals.
• Lead the local IT team to meet and exceed service level agreements.
• Assess the efficiency of the IT team and implement improvements in new processes or work methods.
• Provide clear direction and leadership to the local IT team, setting performance expectations and fostering a culture of excellence.
• Establish and monitor service level agreements (SLAs) to meet or exceed defined standards.
• Implement continuous improvement initiatives within the IT team, identifying areas for optimization and efficiency gains to enhance overall service delivery.
• Own and implement streamlined IT processes that contribute to the overall efficiency of the IT function within the game development context.
• Drive, maintain, track, and continuously improve day-to-day IT operations in the region, aligned with global KPIs and IT standards.
• Take ownership of defining, refining, and implementing efficient IT processes to enhance workflow and maximize productivity.
• Continuously evaluate existing processes, seeking opportunities for automation and improvement to streamline IT operations.

Qualifications

Experience Required:
• Excellent understanding of an enterprise IT ecosystem in a game development context.
• Exceptional experience in and a strong enthusiasm for providing hardware and software support.
• Exceptional customer service skills in a technical support environment.
• Excellent spoken and written English skills.
• Strong communication and social skills.
• Strong team management and organizational skills.
• Strong diagnostic, analytical, and problem-solving skills.
• Strong leadership mindset and team-building spirit.
• Good understanding of video game development methodologies and processes.
• Good understanding of application, workstation, server, and network support processes.
• Good knowledge of ITIL and industry-standard IT support methodologies.
• Good knowledge of IT Business Continuity and Disaster Recovery concepts.
• Ability to make quick business and technical decisions under pressure.
• Ability to work effectively in a fast-paced changing environment.
• Familiarity with IT, gaming, and overall tech industry news and trends.
• Bachelor's degree in Computer Science, Information Systems, or equivalent experience.
• 8+ years of experience in IT operations or technical operations.
• 5+ years in a lead or management position.
• Technical certifications are an asset (CCNA/MCP/CompTia/etc).
• ITIL certification is an asset.

Jobcode: Reference SBJ-rz2xb3-18-218-75-143-42 in your application.