Maps Project Manager

Job Description

PROJECT MANAGER | NA REPORTING
Location: Remote
Division: Ticketmaster NA
Line Manager: VP, Global Maps Team
Contract Terms: Permanent 40 hours per week

THE TEAM
The Maps Technology team is responsible for providing innovative products and technology to support ticket sales via mobile/web-based venue maps.

THE JOB
The Project Manager | NA is a producer of Ticketmaster's Interactive Seat Maps (ISMs) and will be responsible for reporting and data storytelling in order to help us design products and processes. The Project Manager is a member of the Maps Technology Organization and will work with the North American and European Maps Operations teams, and Field Operations in all markets.

WHAT YOU WILL BE DOING

Team Management
• The Project Manager works with Product Management to help clarify workflow inefficiencies and prioritization for tool wishlist
• Works with Directors and Leads to track map analyst build metrics

Work Management
• Reports on submission quality from Field Operations in all markets
• Works with New Delhi QA team to ensure vetting and PR quality
• With Director and Product Manager, collates Client Support team feature requests and bugs for Dev team
• Helps Product Team manage Jira backlog

Communication
• Creates monthly reports for all markets
• Creates ad hoc reports for team directors and leads
• Uses data to help set tool development and production prioritization

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
• Three years of experience on the TM Maps team or comparable experience in an outside role
• Fundamental knowledge of Ticketmaster host seating chart structure and Microflex inventory creation
• Intermediate Excel skills
• Familiarity with SQL
• Strong communication skills, oral and written

YOU (BEHAVIOURAL SKILLS)
• Exceptional problem-solving ability
• Ability to work alone or in a very collaborative environment, depending on circumstance
• Organized, with a high level of attention to detail

EQUAL EMPLOYMENT OPPORTUNITY

We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL EMPLOYMENT OPPORTUNITY

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.

Jobcode: Reference SBJ-gq7186-216-73-216-202-42 in your application.