Manager, North America Pricing Operations

Job Description

Manager, North America Pricing Operations

Location: Los Angeles, Boston, Nashville

Division: Ticketmaster US, TM Music

Line Manager: Sr. Manager, Pricing Operations

Contract Terms: Full Time

THE TEAM

Ticketmaster Music is a passionate team dedicated to supporting the needs of the world's biggest touring artists (and their promoters, agents, and managers). Tasked with building Ticketmaster's relationships with the Artist community, this entails being on the pulse of where the business is moving through discussion with major industry players, informing the Artist community of the latest developments within Ticketmaster, assisting with the operations of events, acting as a resource to help maximize ticket sales and awareness, driving incremental revenue throughout the tour cycle, and understanding Artist needs and how Ticketmaster can serve them with new Products and Services.

Within Ticketmaster Music, the Global Pricing team plays a critical role – an invaluable resource for top tours to price their tickets to market and capture fair value on their events, ensuring we sell the right ticket, to the right fan, at the right price.

THE JOB

This role of Manager, North America Pricing Operations will assist with the operations and management of events – ensuring successful setup, selling, and settlement with respect to Ticketmaster Music's pricing initiatives. Working in a fluid environment, this role adapts to change and works with cross-functional teams to ensure the pricing workflow is optimized and stable. This role will also interact with the Pricing Tool and the Product and Engineering teams behind it.

Learn the pricing needs of today in the Music industry, partner with others on the Ticketmaster Music team to help define where those needs go in the future, and work with the teams building our tools to ensure our toolset remains at the cutting edge of the industry.

WHAT YOU WILL BE DOING
• Assist with the oversight of the operations process for events in North America – setup, troubleshooting, ongoing pricing, reporting, product, and settlement
• Monitor major onsales and be a resource for Pricing escalations
• Work with Customer Service on all matters pertaining to Pricing
• Be a resource for product escalations
• Liaise with Product and Engineering team on feature priorities, roadmap, testing, and design
• Manage a portfolio of events and implement pricing changes through various internal tools
• Discuss and review pricing strategies with clients
• Build relationships with key industry stakeholders – Promoters, Agents, Venues, and Managers
• Run reports as needed and identify sales trends, anomalies, and other actionable data points
• Work with cross-functional groups, including - but not limited to - tour execution, marketing, finance, event operations, legal, product teams, data teams, etc., to initiate and execute ad hoc projects within the constraints of tight, and often fluid, time deadlines

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS/COMPETENCIES)
• Advanced knowledge of the Ticketmaster Host system, event build process, and settlement
• Understanding of the business dynamics between venue, promoter and artist
• At least 3 years work experience
• Ticketing experience required
• Highly effective communication skills – written and verbal
• Must be proficient in Excel, Word and Outlook
• Salesforce and PowerPoint experience a plus
• Internet and product savvy with strong research and troubleshooting skills
• Must be able to think through, evaluate and solve problems logically and efficiently
• Must have exceptional organizational skills and meticulous attention to detail
• Bachelor's degree preferred, but not required

YOU (BEHAVIORAL SKILLS/COMPETENCIES)
• Exhibiting characteristics of integrity, honesty, discretion, loyalty and kindness to peers
• Ability to build relationships and work collaboratively to drive results
• Good interpersonal skills, and ability to work effectively with a range of people and personalities
• Must conduct all matters and communications in a professional and courteous manner as a representative of the company

TICKETMASTER VALUES

Rock Solid Reliability – I earn the trust of clients, co-workers and fans; I set clear expectations; I deliver high quality work on time and on task; I take the time to do things right

Winning Teamwork – I collaborate with others; I share information openly; I listen and take time to empathize and understand where others are coming from; I show recognition and appreciation for the contributions of others

Act with Integrity – I am proud of the way I represent myself and the company to others; I act with good intentions; I have direct, honest conversations while creating a safe work environment for open dialogue; I represent information and data accurately and completely

CULTURE

We're fans who help fans everywhere get into the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favourite artists, teams, and shows, and we continue to shape innovation every day. We're not just selling tickets (though we do that better than anyone else), we're enriching lives one amazing experience at a time. And we think that's pretty amazing. If you're passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

We have a 'Fan First' mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the 'Fan' you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world class experiences – Fan First.

Jobcode: Reference SBJ-ro62op-18-232-179-5-42 in your application.