Fan Engagement Coordinator

Job Description

Live Nation Entertainment is the world's leading live entertainment company comprised of global market leaders: Live Nation Concerts, Ticketmaster, Live Nation Media & Sponsorship and Artist Nation Management. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 30,000 shows annually for nearly 4,000 artists in 40 countries. Ticketmaster is the global event ticketing leader with nearly 500 million tickets sold and more than 12,500 clients worldwide. Artist Nation Management is one of the world's leading artist management companies, representing more than 350 artists. These businesses power Live Nation Media & Sponsorship to deliver music marketing programs across 1,000 brands enabling advertisers to tap into the over 90 million fans Live Nation Entertainment delivers annually through its live event and digital platforms.

THE ROLE:

The Fan Engagement Coordinator is responsible for communicating with music fans on a daily basis, managing guest relations at Country Nation festivals, and analyzing how to improve guest experiences.

What the job is:
• Management and coordination of fan service program for Country Nation festivals.
• Analyze and respond to all fan festival emails in a timely manner.
• Manage guest services for Country Nation festivals including hiring and training staff and submitting daily recaps during festival weekends.
• Create guest services staff guides.
• Analyze post festival fan survey results and provide a report to the festival team.

What a qualified candidate should possess:
• A high school diploma/GED required.
• Experience of 1-3 years in the concert, festival or entertainment industry is a plus.
• Proficient computer skills including Excel, Outlook, Word, and Google Docs. Adobe Photoshop and graphic design skills are a plus.
• Flexible work hours and ability to travel
• Superior communication, guest service skills, problem solving, and attention to detail.
• Must be able to multi-task.
• Must be able to work under high pressure situations.
• Strong sense of teamwork.

Equal Employment Opportunity

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

Jobcode: Reference SBJ-g301n4-216-73-216-108-42 in your application.