Facilities Assistant

Job Description

JOB DESCRIPTION – FACILITIES ASSISTANT

Location: London, UK

Division: Ticketmaster UK, Facilities

Line Manager: Office Manager

Contract Terms: Permanent, 40 hours per week

THE TEAM

The Main function of the Facilities team is primarily to provide a safe and enjoyable environment for both staff and visitors. The facilities department take the lead in making the office to run smoothly and effectively.

THE JOB

The Facilities Assistant is responsible for working with the Facilities/Office Manager & Assistant Facilities Manager to ensure services are provided efficiently and to a high standard for Ticketmaster's International Head Office to run smoothly. The role involves all aspects of Office Management including manual tasks and ensuring the office is health & safety compliant on a day-to-day basis.

Ticketmaster, part of Live Nation Entertainment is the largest live entertainment company in the world, consisting of five businesses: concert promotion and venue operations, sponsorship, ticketing solutions, ecommerce and artist management. Live Nation seeks to innovate and enhance the live entertainment experience for artists and fans: before, during and after the show.

WHAT YOU WILL BE DOING
• Work with Office Manager to provide services needed to operate the office by inspecting facilities and the building.
• Manage all recycling initiatives including the recycling of redundant Field IT equipment.
• Manage all notice boards on site.
• Assisting in Facilities in helpdesk and requests and respond accordingly.
• Liaise and communicate with cleaners, security, and reception teams.
• Filling vending machines and clean vending machines.
• Managing the coffee machines (Ingredients and reporting any faults or issues)
• Managing the ordering of the milk deliveries.
• Checking stock for photocopiers.
• Manage the cleanliness of Bar area, Meeting rooms and Fitness Studio.
• Relocate boxes around the office as and when instructed to do so.
• Keep weekly records of fire alarm tests and evacuation times.
• Additional duties as required to meet business needs

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
• Organisation skills
• Ability to prioritise
• Good Communication
• Good Work Ethic
• Flexibility
• General repair skills

YOU (BEHAVIOURAL SKILLS)
• Strong initiative and self-motivation
• Detailed and thorough approach
• Ability to prioritise
• Ability to work in a team
• Strong attention to detail and well organised
• A proactive approach with common sense
• Working in a fast moving, high pressure, constantly changing environment
• General knowledge and know how around DIY/handyman tasks
• Be accountable and take responsibility
• Highly motivated with the ability to multi-task in a pressurised environment with often-shifting priorities
• Ability to interpret and apply required policies and procedures

TICKETMASTER VALUES

Rock Solid Reliability – I earn the trust of clients, co-workers and fans; I set clear expectations; I deliver high quality work on time and on task; I take the time to do things right

Winning Teamwork – I collaborate with others; I share information openly; I listen and take time to empathise and understand where others are coming from; I show recognition and appreciation for the contributions of others

Act with Integrity – I am proud of the way I represent myself and the company to others; I act with good intentions; I have direct, honest conversations while creating a safe work environment for open dialogue; I represent information and data accurately and completely

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

CULTURE

We're fans who help fans everywhere get in to the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favourite artists, teams, and shows, and we continue to shape innovation every day. We're not just selling tickets (though we do that better than anyone else), we're enriching lives one incredible experience at a time. And we think that's pretty amazing. If you're passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

We have a 'Fan First' mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the 'Fan' you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world class experiences – Fan First.

Jobcode: Reference SBJ-gm5q6x-3-138-102-178-42 in your application.