Experience Manager

Job Description

Live Nation Entertainment is the world's leading live entertainment company, comprised of
globa l market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing prog rams that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com .
Liv e Nation's Concerts Division is where tours are born, artists come to life, and fans get to
experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog - friendly offices, to progressive benefits like student loan

reimbursement and adoption/fertility support... it's no wond er we are certified as a Great Place to Work
organization and one of People Magazine's ''50 Companies that Care''. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Liv e music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

THE JOB
US Concerts is seeking is seeking an enthusiastic and highly - motivated Experience Manager for Shoreline Amphitheatre. The Experience Manager will be responsible for

administering various corporate and venue designed programs to support employee engagement, venue staffing and guest service division - wide goals. This is a seasonal position with an events - based schedule from May 2023 to October 2023

WHAT THIS ROLE WILL DO
• In partnership with the venue General Manager, this position is responsible for
administering employee engagement, venue staffing and guest service division - wide
goals.
• Plan and coordinate processes and activiti es associated with employee engagement and
guest service.
• Partner with the venue's Guest Ambassadors to create encore moments at every show.
• Will be act as the lead in maintaining metrics and sharing information with the corporate
office.
• Work with Departm ent Managers and Supervisors to ensure service standards are being
communicated pre - event and demonstrated during and post the event.
• Show CARE by participating in the venue's sustainability program which could include
implementing programs that conserve r esources/prevent waste such as sorting waste
and collecting recycling and educating our fans about our efforts.
• Partner with fellow band members at the end of show to close the venue - this may
include collecting recyclables from the lawn and/or reserved se ction, picking up and
properly storing event equipment such as lawn chairs, barricade, Etc.
• Will be the venue's brand ambassador and the face of the service culture program.
• Administrator for the guest service, recognition and employee training system(s).
• Administer anniversary service awards and other employee recognition and guest service
programs.
• Responsible for completing the Post Event Service Recap and analyze other venue service
reports to create action plans for service improvements in partnership with the General
Manager.
• Lead the end of season employee opinion survey for the venue.
• Research best practices and collaborate with the General Manager to develop venue
opportunities to increase employee engagement, increase guest satisfaction.
• Help facil itate new employee orientation.
• Manage applicable venue service program budget and process vendor invoices.

WHAT THIS PERSON WILL BRING
• Must be able to maintain composure and organization in an often hectic and loud
environment.
• Proficient computer skills required including the ability to use the Microsoft Office Suite
(Word, Excel, Outlook, PowerPoint).
• Possess a positive outlook, strong communication skills and the ability to engage others.
• Must possess strong problem - solving skills and demonstrate d experience finding creating
solutions.
• 1 years' plus of administrative experience.
• 2 - 3 years' plus of work experience in a comparable role.
• 1 - 2 years' plus of leadership experience.
• Has a natural interest in helping others and a heart for service.
• Positi on requires constant physical activity such as walking, climbing stairs, lifting and
carrying equipment.
• Must be able to lift 30 lbs. using proper lifting techniques.
• Bachelor's degree in Communications, Marketing, Business, Human Resources, or
something c omparable preferred.
• Public speaking or meeting facilitation skills is a plus.

EQUAL EMPLOYMENT OPPORTUNITY
We are passionate and committed to our people and go beyond the rhetoric of diversity and
inclusion. You will be working in an inclusive environme nt and be encouraged to bring your
whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experi ences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from

people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilitie s.
Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family an d medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation , national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexua l orientation,
or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the
requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in
other areas. We also afford equal employment opportunities to qualified individuals with a disability. F or this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable ac commodations related to pregnancy in accordance with applicable local, state and /

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Jobcode: Reference SBJ-d833jx-3-129-13-201-42 in your application.