Event Delivery Specialist

Job Description

Location: Warsaw, Poland
Division: Ticketmaster International
Line Manager: Regional Event Delivery Manager
Contract Terms: Permanent
THE TEAM
Global Client Support & Operations Organization has the mission to build a global support & operations center of excellence where all processes, tools & best practices are applied to all regions across the globe in order to achieve the highest levels of employee, fan & client satisfaction.
International Client Support & Operations team, a vertical of this organization, oversees the full event life-cycle services (from build to play-off) we provide to our clients (Promoters, Venues, Artists, Clubs, etc.), in markets that operate on the Microflex platform.
Our clients demand and value high service levels and we believe our people are the foundation to deliver great service. We are fortunate to have the most experienced and skilled operations experts on the field around the globe, regionally and locally, that have a deep understanding of our clients' needs.
We continuously invest in people development and promote wide collaboration and team spirit to leverage our knowledge and experience to excel in client satisfaction. Mastering our knowledge on our ticketing products is also key in improving our service proposition and solving for our clients' and local Markets' needs and challenges day-to-day.
THE JOB
As Event Delivery Specialist for Poland, you will be responsible for the operational planning and execution of live events in collaboration with local Technology Support, Event Programming, and Fan Support teams. You will act as a key liaison between Polish stakeholders and regional teams, ensuring that local delivery aligns with best practices. This role requires a proactive mindset, strong organizational skills, and a passion for continuous improvement.
WHAT YOU WILL BE DOING
EVENT COORDINATION AND PLANNING
• Maintain an overview of upcoming events and manage the event schedule for assigned events.
• Coordinate staffing needs, including internal teams and third-party contractors.
• Liaise with Field IT and other departments to identify and fulfill hardware and technical requirements.
• Attend and lead internal and client briefings to ensure readiness and alignment.
ONSITE AND REMOTE SUPPORT
• Act as the Event Delivery representative onsite or remotely, ensuring smooth execution.
• Independently lead and manage projects and events and coordinate multiple teams, onsite as well as remote
• Support clients and internal teams with event delivery related Ticketmaster tools and access control systems.
• Coordinate access control configurations for both Ticketmaster and third-party systems in cooperation with the Field IT and Technology Support Team.
PROCESS & COLLABORATION
• Work closely with Technology Support, Fan Support, and Event Programming teams.
• Ensure adherence to international, regional as well as local best practices and contribute to process improvement initiatives.
• Participate in post-event debriefs and share insights to improve future delivery.
• Proactively work with clients to understand their onsite support needs and consult them on the best solutions.
OPERATIONAL LOGISTICS
• Plan and manage logistics for onsite staff, including travel and accommodation.
• Support training efforts for internal and external stakeholders.
• Assist in managing the Event Delivery Salesforce case queue and drive timely resolution of tasks.
• Monitor and oversee event delivery costs to ensure efficient use of resources and alignment with budget expectations
• Oversee the hiring and onboarding of new external box office staff in collaboration with local and regional teams.
• Provide a comprehensive overview of the event schedule and contribute to forecasting and planning for future staffing and resource requirements.
CROSS-FUNCTIONAL ENGAGEMENT
• Collaborate with regional teams to align expectations and capabilities.
• Contribute to the development of local service catalogues and delivery frameworks.
• Represent Poland in regional forums and planning sessions.
WHAT YOU NEED TO KNOW (or TECHNICAL REQUIREMENTS)
• 2–4 years of experience in live event operations, preferably in ticketing, entertainment, or sports.
• Strong organizational and planning skills.
• Familiarity with onsite technologies (e.g., scanning devices, access control, mobile box office).
• Experience working with cross-functional teams.
• Fluency in Polish and English required.
YOU (BEHAVIOURAL REQUIREMENTS)
The following attributes determine how the role will be carried out and are required to be a success:
• Clear communicator with a collaborative mindset.
• Proactive and solutions-oriented.
• Comfortable navigating ambiguity and complexity.
• Detail-driven and organized.
• Passionate about delivering exceptional fan and client experiences.
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

Jobcode: Reference SBJ-ve43ym-216-73-216-22-42 in your application.