Customer Contact Agent

Job Description

Ticketmaster is doing something special. We are bringing together a Team of Experts to give our customers an experience unlike any other. We are breaking all the rules and putting customers first.

From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You are constantly evolving, so shouldn't your opportunities be, too?

THE JOB

To provide high quality service meeting Ticketmaster's standards across all incoming contact center channels, including but not limited to:
• Outlet Help Desk
• Customer Care
• Accessible Sales

WHAT YOU WILL BE DOING
• Answer calls across Customer Service / Outlet Services / Sales as required
• Respond to customer enquiries via electronic communication
• Assist
outlets with general and technical issues and escalate where necessary
• Other duties as required and directed

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
• Interpersonal Skills - Ability to relate to people on all levels by quickly establishing rapport and displaying patience where necessary.
• Organisational Skills - Proven ability to effectively manage time to ensure training deadlines and business needs are met.
• Results Orientated - Show commitment to the achievement of results and targets by accepting responsibility, owning the task, and effectively applying effort and resources, combined with passion, belief and energy.
• Numeracy - Ability to check numerical data entered and be able to identify unbalanced accounts.
• Computer Literacy
- Ability to use Microsoft Office based computer packages including Word, Excel & PowerPoint. Typing skills with high accuracy Communication - Demonstrating strong communication skills, both written and verbal. Clarity and confidence when presenting/training . Effective listening skills are also paramount.

YOU (BEHAVIOURAL SKILLS)
• Rock Solid Reliability – Must be able to earn the trust of clients, co-workers and fans; by setting clear expectations; delivering high quality work on time and on task. Must be willing to take the time to do things right.
• Act with Integrity – Be proud of the way you represent yourself and the company to others; act with good intentions; have direct, honest conversations while creating a safe work environment for open dialogue; represent information and data accurately and completely

Ticketmaster Core Values
• Rock Solid Reliability – We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
• Winning Teamwork – We believe individual achievement pales in comparison to the level of success that can be achieved by a team.
• Act with Integrity – We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
• Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.

CULTURE

We have a 'Fan First' mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the 'Fan' you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world class experiences – Fan First.

You would have got a first feel of what it is like working at Ticketmaster through our career site and looking at our Ticketmaster Values. Are you ready to start your journey with us? One of your first stops would be our Going Live Session, our own way of welcoming you to Team Ticketmaster.

ABOUT TICKETMASTER

Ticketmaster is the world's largest ticket marketplace and the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centres and theatres, Ticketmaster now processes over 500 million tickets. As part of Live Nation Entertainment, the largest live entertainment company in the world, Ticketmaster is traded on the New York Stock Exchange as NYSE: LYV.

Ticketmaster operates in over 30 countries across North America, South America, Europe and Asia Pacific. Overall, the company employs over 6,500 individuals. Ticketmaster was established in Phoenix, Arizona in 1976.

#LI-NL1

#TMAU

#LI-Onsite

Jobcode: Reference SBJ-r73oq6-18-118-144-97-42 in your application.