Assistant Backstage Experience Coordinator- The Gorge Amphitheatre

Job Description

Live Nation Entertainment is the world's leading live entertainment company, comprised
of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

THE JOB

Live Nation is seeking a n Assistant Backstage Experience Coordinator for The Gorge Amphitheatre. The position will directly report to the Backstage Experience Coordinator and venue General Manger. The Assistant Backstage Experience Coordinator (BEC) will be responsible for assisting in administering various Live Nation and venue designed programs to support local production & touring personnel. The Assistant Backstage Experience Coordinator will assist in maintain ing back-of-house expectations & backstage division-wide goals while ensuring that our Artist Commitment is met or exceeded. This role will act as a hospitality-focused position ensuring a phenomenal experience for touring personnel backstage. This is a seasonal, hourly position. Scheduled hours will vary depending on business needs and may be scheduled up to 40 hours per week or more during peak season.

What This Role Will Do
• In partnership with the Backstage Experience Coordinator and venue General Manager, the Assistant Backstage Experience Coordinator is responsible for administering various Live Nation and venue designed programs to support local production & touring personnel.
• maintain back of house hospitality expectations & backstage division-wide goals.
• meet & greet the tours upon arrival at the venue and be available to assign dressing rooms and is the point of contact for all hospitality needs.
• Oversee all dressing room and bus stock, including t our laundry and after-show meal coordination .
• Partner with local backstage catering to ensure the Artists rider requirements are met and the culinary experience exceeds the artist's and touring personnel's expectations.
• Show CARE by participating in the venue's sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating the bands about our efforts.
• Will be the backstage brand ambassador and the face of the service culture program.
• Assist the Backstage Experience Coordinator in completing the Post Event Service Recap and analyze
other venue service reports to create action plans for service improvements in partnership with the Artist Services team & Venue GM.
• Research best practices and collaborate with the Artist Services team & Venue GM to develop venue opportunities to increase engagement, and Artist/Crew satisfaction.
• Work with Production Managers & Catering Teams to help facilitate advances.
• P re- and post-show walk through with checklist to make ready all backstage Artist & Touring crew areas and notate any damage to be repairs.
• In coordination with the General and Production Managers, co-manage any applicable backstage program budget and process vendor invoices.
• Will act as the lead in maintaining metrics and sharing information with the Artist Services Team, tracking historic data on Tours & details regarding Artist choices/favorites and manage the backstage tour personnel survey and competition rate for your venue.
• Partner with the venue's Production Manager, Artist Services team and LN Tour rep to create memorable, hospitality-minded moments at every show, including but not limited to birthdays and special celebrations.

What This Person Will Bring
• Bachelor's degree in hospitality , Communications, Marketing, Business, Human Resources, or something comparable preferred.
• 1 year ' plus of backstage/production/hospitality experience.
• 2-3 years' plus of work experience in a comparable role.
• 1-2 years' plus of leadership experience.
• Must be able to maintain composure around high profile artists/guests and work in an often hectic and loud environment.
• Must have strong organizational, time management and multi-tasking skills.
• Proficient computer skills required including the ability to use Microsoft
Office Suite (Word, Excel, Outlook, PowerPoint).
• Possess a positive outlook, strong communication skills and the ability to engage others.
• Must possess strong problem-solving skills and demonstrated experience finding creative solutions.
• N atural interest in helping others and a heart for service.
• Position requires constant physical activity such as walking, climbing stairs, lifting and carrying equipment.
• Must be able to lift 30 lbs. using proper lifting techniques.
• Public speaking or meeting facilitation skills is a plus

EQUAL EMPLOYMENT OPPORTUNITY

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely , good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek . Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case by case basis.

Jobcode: Reference SBJ-rzvbo2-3-17-79-60-42 in your application.