Account Specialist

Job Description

ACCOUNT SPECIALIST
Location: Remote in the US
Division: Ticketmaster NA – Global Sales Operations
Line Manager: Director, Client Analytics
Contract Terms: Permanent, 40 hours per week
THE TEAM
The LiveAnalytics team is a market leading data analytics provider focused on innovation and unlocking the power of data for our clients. Some examples of our product suite include data enrichment, prospecting models, brand affinity models, venue-selection models, season ticket retention models, pricing models and economic impact studies. The list goes on and there are more requests every day.
THE JOB
The Account Specialist will provide dedicated account management support to the LiveAnalytics business unit of LNE. The individual will work closely with Client Support Directors, Client Development Directors and key clients across live entertainment and sport to deliver and integrate LiveAnalytics products into client business practices and platforms. The individual will play an important role in supporting the company's growth by ensuring delivery of high-value, monetized research to end-clients and continually evaluating and improving the application of LiveAnalytics data at client sites. The individual will manage all aspects of post-delivery client relationships, with an eye towards building strong reference accounts.
This role will also be highly focused on making our business more efficient through optimizing Salesforce, Accounting and Billing, and Project Management systems.
WHAT YOU WILL BE DOING
• Provide exceptional client pre- and post sales support including data extraction, data delivery, training, implementation and consulting. Work closely with sales on presales support and with sales on ensuring client renewals.
• Build and delivery of basic LiveAnalytics products.
• Pitching, scoping, and implementation of LiveAnalytics products with clients.
• Strive to ensure client satisfaction with LiveAnalytics products & services.
• Participation in all client-facing and internal project meetings and presentations.
• Optimize, manage, and maintain Salesforce opportunities and reports, invoicing and billing, and ongoing team project management.
• Consulting with client on best practices for integration of LiveAnalytics products into business operations.
• Develop a body of knowledge, case studies, collateral, user guides, best practices, etc by consulting and working closely with clients as they implement LiveA products and data sets. These will cover integration, workflow, marketing, sales campaigns, marketing campaigns, etc.
• Tracking and monitoring use and success of LiveAnalytics products at client sites.
• Provide ongoing training and client support to optimize product utilization.
• Maintaining clear lines of communication about project status with Segment leads, CDDs, CSSs and other client contacts.
• Work closely with LiveA production team and broader TM (technology team, CSSs, Archtics consultants, etc) to improve processes, turnaround times, streamline operations, create automation as well as highlight and recommend new product and marketing ideas for LiveA.
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
• Minimum of 2+ years business experience in the sports and entertainment landscape
• Basic understanding of SQL and Databricks
• Understanding of the ticketing and live event industry
• The ability to effectively interact with and present to clients and colleagues across the executive, mid-manager and day-to-day operations levels in a professional, service-oriented manner
• Proven ability to evaluate reports and data, identify trends and make effective strategic & tactical recommendations based on business intelligence
• Strong competence in Microsoft Office products
• Bachelor's degree or equivalent experience
• Up to 15% travel may be required

YOU (Behavioral Skills)
• Polished presentation skills, including the ability to clearly articulate & simplify complex information
• Solution and team oriented while demonstrating the ability to work independently and adapt to changes in a rapidly evolving industry
• Must be capable of managing multiple projects simultaneously
• Effective, professional written and oral communication skills
BENEFITS & PERKS
Through our 'Taking Care of Our Own' program, we provide benefits across six key pillars:
• HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
• YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
• WEALTH: 401(k) program with company match, stock reimbursement program
• FAMILY: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support
• CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
• OTHERS: Volunteer time off, crowdfunding match
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.
Our mission at Ticketmaster is to connect people around the world to the live events they love. Ticketmaster is the world's largest ticket marketplace and the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centers and theaters, Ticketmaster processes 550 million tickets per year across 35+ different countries.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability - Fans and clients count on us to power their live event experiences and we rely on each other to make it happen.
Teamwork – While we celebrate individual achievements, we know have more success as a team.
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.
EQUAL EMPLOYMENT OPPORTUNITY
We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.
Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical

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Jobcode: Reference SBJ-bxno86-216-73-216-96-42 in your application.