Account Manager

Job Description

KREM Account Manager is a post sale customer service role that ensures that advertising campaigns that our Account Executive sell are executed and managed with a high level of customer service.

Responsibilities:
• The Account Managers on our team are charged with all post sales aspects of managing the advertising solutions that are sold by Account Executives. The Account Manager becomes a key point of contact for our clients and coordinates the full efforts of all the internal team members involved in the fulfillment & execution process to help our clients achieve desired business results and receive a strong return on investment.
• Provides excellent customer service on a daily basis including management and stewardship of client schedules on broadcast television. This includes entering the client's orders into industry software with the highest attention to detail.
• Requires critical thinking skills to own the creation and maintenance of broadcast pre-emptions for client schedules, preparing make-good packages, resolving scheduling conflicts and ensuring all revenue airs as ordered.
• Ensures the correct commercial spot is airing for each client's orders.
• Assists with invoicing for broadcast and digital co-op.
• Any customer service-related task needed by the Sales Department or Station.

Job Requirements:

Requirements:
• Sales/customer service experience is a plus
• Ability to work collaboratively with all members of the Sales Department, while also being able to work independently with a high level of productivity
• Strong communication skills both verbally and electronically
• Superior time management and organizational skills
• Organized and structured, able to manage time well, produce quality work the first time and meet deadlines with a high level of accuracy
• Ability to follow verbal and written directions with high level of accuracy and attention to detail
• Flexible and resilient, able to pivot quickly and recover quickly from setbacks
• Provide overall support to the sales organization and any additional administrative duties as requested
• Innovative problem solver, confident critical thinker, always anticipating issues with the ability to analyze mistakes
• Candidate must be adept at embracing a fast paced, high energy, team orientated work environment
• Craves knowledge and seeks to master the role of Account Manager
• Proficient computer skills (Microsoft Office)

Travel: Rarely: less than 10%

Work Environment Set: Office: normally performed in a typical interior/office environment

Physical Demands Set: Sedentary work: Involves sitting most of the time; walking, lifting, bending, standing, etc.

About TEGNA

TEGNA Inc. (NYSE: TGNA) is an innovative media company that serves the greater good of our communities. Across platforms, TEGNA tells empowering stories, conducts impactful investigations and delivers innovative marketing solutions. With 63 television stations in 51 US markets, TEGNA is the largest owner of top 4 network affiliates in the top 25 markets among independent station groups, reaching approximately 39 percent of all television households nationwide. TEGNA also owns leading multicast networks True Crime Network and Quest. TEGNA Marketing Solutions (TMS) offers innovative solutions to help businesses reach consumers across television, digital and over-the-top (OTT) platforms, including Premion, TEGNA's OTT advertising service. For more information, visit

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Jobcode: Reference SBJ-gm3qjx-3-145-23-123-42 in your application.