Consumer Hotline Producer, NBC & Dallas

Job Description

Job Description

General Responsibilities:
• Research and help develop consumer stories for use in local TV news consumer segments.
• Investigate viewer complaints, and where possible, facilitate dispute resolutions.
• Will assist reporters and station segment producers in gathering information and elements for consumer stories.
• Assess and prioritize time-sensitive news tips to be sent to assignment desk editors.
• Assess and prioritize viewer case submissions that are potentially airable stories.
• Track and provide consumer trend reports to stations.
• Work with Public Information Officers and Media Relations who assist in dispute resolutions and provide official statements.
• Research and update government and NGO resources to be provided to viewers as referrals.
• Respond to every viewer complaint submission.
• Maintain consistent communication and collaboration with each market's Reporters, News Directors, and Producers.
Qualifications
Basic Qualifications:
• Fluency in Spanish and English, with exceptional written and verbal communication skills in both languages.
• Need to have solid research skills.
• Should have excellent phone and communication skills.
Eligibility Requirements:
• Must be 18 years or older
• Must have unrestricted work authorization to work in the United States
• External applicants must submit a resume/CV through nbcunicareers.com to be considered.
• Must be willing to work in the DFW area, just south of DFW Airport
• Must be available to work evenings, weekends, and holidays as required
• Fully Remote: This position has been designated as fully remote, meaning that the position is expected to contribute from a non-NBCUniversal worksite, most commonly an employee's residence.
Desired:
• 4-year college degree, journalism preferred. Outside experience in a related field will also be considered.
• Experience working in a local TV newsroom.
• Need to have great organizational skills, the ability to multi-task and handle multiple assignments simultaneously.

For LA County and City Residents Only: NBCUniversal will consider for employment
qualified applicants with criminal histories, or arrest or conviction records, in a manner
consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance
Initiative For Hiring Ordinance, the Los Angeles' County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

Jobcode: Reference SBJ-d5x6e3-216-73-217-10-42 in your application.