Technology Helpdesk Coordinator

Job Description

Technicolor Creative Studios is a creative technology company driven by one purpose: The realization of ambitious and extraordinary ideas. We inspire creative companies across the world to produce their most iconic work. Our award-winning teams of artists and technologists' partner with the creative community across film, television, animation, gaming, brand experience and advertising to bring the universal art of storytelling to audiences everywhere.

No idea is too ambitious for us to create to an incredibly high standard. Technicolor Creative Studios provides World Class production expertise in Film, Episodic, Gaming, Advertising and Experiential Marketing

Primary Responsibilities:
• Serving as a liaison between Business stakeholders and Technology teams
• Design and maintain all IT process according operation policies through standardization of methods
• Oversee the life cycle of IT systems and prepare detailed reports for executive management
• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and implementing solutions to drive operational efficiency
• Managing, tracking, and reporting CAPEX/OPEX budget
• Conduct budget reviews and report cost planning to management
• Create detailed plans for execution and implementation of operational processes, including budgetary guidelines, sourcing, and asset deployment in coordination with other Technology groups
• Oversee the vendor communication, coordinating purchasing, shipping and tracking of orders
• Ensure operational activities remain on time and within a defined budget
• Construct workflow charts and process for smoother execution
• Oversee materials and inventory management process
• Ownership of IT store management and tracking stock availability
• Participate and manage all initiative requirements for other technology groups
• Research and analyze all aspects of existing business practices and procedures
• Review and maintain all IT process according operation policies through standardization of methods
• Performing requirements analysis in coordination with other technology and business groups
• Allocating IT resources and maintaining cost efficiency

Qualifications
• Hands on experience working in Enterprise IT Infrastructure and Operations support role
• A strong commitment to quality, service, and reliability
• Excellent communication and problem-solving skills
• Capability to learn and adapt quickly
• Strong ability to work under pressure
• Work well with others in a team environment
• Desire to learn from others and to take on increasingly challenging work
• Strong creative ability and flair

Jobcode: Reference SBJ-r75qxq-216-73-216-62-42 in your application.