Service Management Lead

Job Description

Technicolor Creative Studios is a creative technology company driven by one purpose: The realization of ambitious and extraordinary ideas. We inspire creative companies across the world to produce their most iconic work. Our award-winning teams of artists and technologists' partner with the creative community across film, television, animation, gaming, brand experience and advertising to bring the universal art of storytelling to audiences everywhere.

No idea is too ambitious for us to create to an incredibly high standard. Technicolor Creative Studios provides World Class production expertise in Film, Episodic, Gaming, Advertising and Experiential Marketing

• Managing the IT service management system for the Technology Governance Team, ensuring that requests are responded to and resolved to service level agreements such as requests for new software, investigations into unauthorized use of technology.
• Analysing critical sets of data to highlight and spots trends and recommend improvements.
• Drive value and improve SLAs & availability with 3rd parties, resolving any Service problems and customer complaints.
• Maintaining the following action and improvement registers: Continual Service Improvement (CSI), Technology Risk, New Software Requests, Unauthorised Systems, ensuring sufficient detail is captured, supporting prioritisation and resource scheduling.
• Supporting the Technology Governance Manager with conducting regular service review meetings with suppliers.
• Assist in creating and maintaining IT operational workflows, knowledge documents, reports, and communications to IT and 3rd parties when required.
• Ensuring key supporting procedures in place for all policies, with key stakeholder comms and training and supporting activities to monitor policy and process compliance.

Qualifications
• Proficient in ITSM tool administration and management
• ITIL V3 or V4 foundation as a minimum
• At least 5 years' experience as IT Service Management Analyst
• Ability to manage their own work pipeline as well as work as part of a team
• Proficient in using Word, Excel & PowerPoint
• Incident Management experience
• Contract renewals to maximize value and return on investment
• Experience engaging with 3rd parties Including 3rd party delivered services

Familiar with high level procurement process and ability managing RFI/RFP processes for new suppliers

Jobcode: Reference SBJ-rz2v4n-3-145-88-130-42 in your application.